Aetna Vision℠ Preferred

Oh my gosh, I actually didn’t expect to feel this good about my insurance benefits, but Aetna has made everything so easy to understand and use. From health to vision to dental, everything feels organized and accessible without a bunch of confusion or stress. I was able to use my vision benefits so smoothly, and it honestly felt like the process just worked without me having to jump through hoops. The portal is clear, documents update quickly, and I actually feel like I know what’s going on with my coverage. Shout out to all the wonderful, phenomenal, amazing provider staff across every category too—they’ve been kind, helpful, and supportive throughout my care. Also shout out to the member services at Aetna for being helpful and responsive whenever I’ve needed support. It just feels supportive, like I’m not fighting the system to take care of myself. I really appreciate that. I’m genuinely looking forward to choosing Aetna again with my next employer if I have the option.

The team fixed an ish with the app not working and reached out to let me know off my review. App seems to be working just fine now with their newest patch.

I use an iPhone 13 Mini and half the screen is obscured by menu drop-downs and my user information, making navigation difficult and tedious. Not sure I understand why my name and member ID have to be displayed on every screen and not just kept in the side pop-up menu. It also won’t properly display tables, like for benefit balance amounts and copays—the text is clipped on the left and right.