Healthfirst NY

Being able to do things from the app is not only very convenient but sometimes when you have confusion/cognitive issues you can’t function enough to do phone calls. I went 5yrs with no Dr&medical care that my health declined when my Dr retired&I was too confused to make calls,this would’ve been a life saver then but I’m glad to have the option now.

My insurance just renewed and I just switched to HealthFirst and I have to say that it’s a really bad impression. Of course I downloaded the app because that’s easier obviously. The app itself is generally fine but no matter what I do it says I have one new message and not only is there no place to go to check your messages when I chatted with member Services they told me where to go and there was no new message in there. It never goes away. I’ve deleted the app reinstalled it. I know it seems like such a simple thing but it’s literally driving me insane and it’s really annoying. I’m running the latest operating system and the app itself is up-to-date so if somebody could help me fix this issue that would be great and then I will change my reading.

So you created an app with like a bunch of good things like viewing my ID, customer service, finding a doctor and even human resources with a lot of info I barely use, and that’s awesome, but I can’t use the app to pay my bill every month? What’s the point? When I go to the site on my phone to pay, I go through 4 different windows your site opens up to me until I can get to the pay my bill option (and sometimes that doesn’t work either - tells me to come back at later time smh). It’s a basic! Not sure why you made it so complicated to pay you. Don’t you want money right away? Please add this feature to the app and make our life easier! Thank you!