PureGym US

I want to love this gym in Queens Village, New York but this gym is filthy, unorganized with old equipments from blink thrown in with about 5 new equipments from PureGym. They slapped The name PureGym on the building and painted the walls and called it PureGym as if it’s a new and improved gym. It’s the same situation just worst under this new company. We have broken machines that take forever to get fixed. Example since blink owned that gym the leg extension machine has been broken and still is. Benches are broken and worn out. The Leg press machines are also broken. There is no customer service to report these issues and get the issues fixed or resolved. They stated you can inform the manager about the issues yet nothing gets fixed on either end. The gym is absolutely unsanitary. It is so dusty you can tell no one sweeps or vacuum that gym. And let’s not mention the price increase on the membership for worst customer service and same old broken equipments and a gym that looks like it’s running itself with no direction. You have real customers who value working equipments in a safe and clean environment. Provide the service you so call stand for and advertise.

PureGym is disappointing overall. Multiple machines are frequently out of order or malfunctioning, which makes workouts frustrating and inconsistent. On top of that, the app doesn’t show how crowded the gym is, so you often arrive to a packed floor with long waits for equipment. The location is also inconvenient, sitting over a mile away, which only adds to the hassle. Between broken equipment, lack of useful app features, and poor convenience, it’s hard to recommend.

The digital member card requires active cell service or WiFi to load, which completely defeats the purpose of seamless check-in. At the Williamsburg location, the check-in area is a dead zone, so my card never loads when I arrive. I’m forced to screenshot my card while outside just to get into the gym. This creates unnecessary delays and defeats the entire point of having a digital membership card. Check-in should be quick and effortless, not dependent on whether I can get a signal. This becomes a serious concern as pods roll out - if members can’t access their cards offline, they won’t be able to enter gyms at locations with poor connectivity. The fix is simple: Add to Wallet functionality. Let us store our membership cards in Apple Wallet for offline access. This is standard in 2025 and would make check-in actually seamless. Until offline card access is added, the app is creating problems instead of solving them. Will gladly update my rating once this critical feature is implemented.