In-Shape Fitness

⭐⭐⭐⭐⭐ I’ve been extremely happy with my experience at In-Shape Fitness. The facility is always clean, neat, and well-organized, which makes every workout enjoyable. The staff does a great job keeping the equipment and workout areas in excellent condition, and the atmosphere is friendly and welcoming. One of my favorite things is the wide variety of fitness classes offered throughout the day. There are plenty of class times to fit my schedule, making it easy to stay consistent with my workouts. Before joining In-Shape, I was a member at 24 Hour Fitness in Lancaster. Unfortunately, over the years it became increasingly crowded and the overall atmosphere wasn’t as enjoyable for me (way too ghetto). Switching to In-Shape has been a great decision. It’s a much more comfortable place to work out, and I actually look forward to going to the gym now. If you’re looking for a clean, well-managed fitness center with excellent class options and a positive environment, I highly recommend In-Shape Fitness.

It has been beyond disappointing the lack of customer service at the concord location. I left several messages for the manager and he never returned my call. I specifically made time to go in to talk to him. When i spoke with him about my concern and let him know i never got a call back from him, he never apologized or said anything about that. Again it was disappointing. Also, i specifically upgraded my membership so that i could reserve Rod’s 10:30am spin class which is the only reason i have a membership at in-shape is to take this class. Otherwise i would cancel my membership. However, due to popular demand and not enough bikes i cant even get into the class. Its hit or miss. Also, sometime in December the booking changed from 7 days prior to 8 days prior and we were never notified. I couldn’t get into the class and it kept saying it was booked and i had not idea why and that is when i left several messages for the manager to call me but he never did. Extremely frustrated and disappointed customer!!!

I’ve been a member of the Capitola branch for a long time. I’ve seen different phases of the gym come and go and have been very happy with where it has come. Recently over the past two years, prior to the COVID 19 fiasco, this gym in Capitola has been sliding further and further down hill. The gym is dirty, employees standing around talking rather then helping patrons but more importantly within the current pandemic this gym has failed to keep up with nor enforce current guild lines. The wipe down rags have also been there but it’s the not holding gym members accountable masks is a problem. Whether or not you believe in mandate or not, a rule is a rule and they are not exempt. On 8/21 I witness a patron complain that a group of people were not wearing masks when there are signs clearing saying to wear them. Staff told the complainer they would have them put the masks on. I was there for 45 minutes and no one showed up. This is completely unacceptable. This gym needs to enforce the rules they have posted around the gym because, they are the rules. They are state and county rules. Take personal matters else where. I urge management to get their act together and do what the laws requires. Your not above it. People can deal with workers not working and occasional dust during the pandemic but the mask enforcement is ridiculous.