Chuze Fitness

This new class reservation system is extremely frustrating and feels much less fair than the old one. Since classes now open days in advance, they are constantly full or heavily waitlisted, making it almost impossible to book classes if you have an inconsistent schedule. I preferred when reservations opened an hour before because people signing up actually knew they could attend, which seemed to give everyone a fair chance. The current system creates long waitlists that often don’t move, and even being first on the waitlist doesn’t guarantee a spot. Since the change, I honestly haven’t been able to attend a single class I used to enjoy, which is disappointing considering classes are one of the main reasons I pay for this membership.

The app is really frustrating to use when trying to book classes. Every time I open it, it only shows classes for a single location, even though I usually choose between several gyms that are all within the same distance for me. To see more than one, I have to go into the filter menu, manually select locations again, and I can only pick up to six — but I actually use eight. The location list itself is also poorly organized. It’s not separated by state, so I have to scroll through a giant, random list of gyms from all over the country just to find the Denver ones. After I finally select them, there’s no way to save my filter. The next time I open the app, it resets back to just one location and I have to repeat the whole process. Overall, the app really needs: 1. Saved filter preferences. 2. The ability to select more than six locations. 3. A cleaner location list, ideally organized by state or region. Until then, the experience feels way harder than it should be.

I guess I’m lucky to not experience any problems or glitches so far. I got the new app when I first signed up before previous members were asked to switch. I’m able to sign up for classes and reserve hydromassage and zero gravity without a problem. I like the new feature that makes your attendance to a class like a full green ticket. It’s really visible to show instructor from across the room. The Birdcage location is amazing! The staff greeting at the front early in the morning are super friendly and welcoming. The instructors push me past my limits which I appreciate, especially Marcy! I’m so happy with my membership so far.