PSECU Mobile

We’ve belonged to PSECU since 1986 and have only good things to say about our experience. Unlike banks which charge fees for everything, PSECU is a free banking service for members—free checking, free bill pay, excellent online banking services with no fees, and no minimum balance requirements other than the $5 fee to keep accounts open. Despite the lack of bank “offices” with tellers, many different ATM machines across the state offer free withdrawals to PSECU members. Mobile online banking has made the need for brick and mortar offices unnecessary and PSECU will even automatically reimburse its members the withdrawal fees charged by private bank ATMs if using one is necessary. The personnel manning telephone banking at PSECU are friendly and always willing to help with any question or transaction. Charges for customer banking errors (like a returned check for insufficient funds) are reasonable, and they will often wave the fee if there is a reasonable explanation. Moreover there is free overdraft protection if you authorize it. Their fraud detection department is outstanding. They will call to verify questionable transactions and reimburse fraudulent charges. In addition, PSECU’s Visa credit card has a high credit limit and very low interest rates compared to private banking services. And other PSECU loan services (auto, personal, home equity, mortgages) are easy to apply for online, the interest rates are more than competitive, and the terms are very simple to understand. PSECU is superior to banks in all ways and should be the choice for anyone in PA who is a state employee, affiliated with business partners of PSECU, or related to a PSECU member.

Since 2006 I have been banking with PSECU with great pleasure… up until about three years ago. As a bank, they’re great! Anytime I’ve ever had to call during business hours and speak to someone they were incredibly helpful. This app, however, is a complete mess and makes banking difficult and frustrating. I frequently have issues logging in, transferring money between accounts and paying my credit card bill. Thankfully the only thing that I have not had issues with lately have been depositing checks. Considering that I exclusively bank from my mobile device, it is becoming increasingly difficult to justify using PSECU as my bank. I read another review from three years ago stating similar issues and the developer responded by saying that a new version would be releasing within weeks. Three years later, these issues have not been addressed, and it is clear that they are not being prioritized. I would proceed with caution if you need access to your account from a mobile device within a timely manner, or if you intend to exclusively bank from your mobile device like I do.

PSECU. You all have to do something with this app. Every time that I attempt to use my cellular data to log in and conduct banking I receive a message indicating I have a connection error and don’t have internet connectivity to use the app. I know I don’t have internet connectivity, (WiFi) I understand that but I should still be able to conduct banking though the app. and I can’t. I have contacted you guys via phone and explained the issue and was advised it would be looked into however it still is not working. I have uninstalled and reinstalled with no fix to this issue. How about we fix this issue the only time I can use the app is while I’m on wifi. I’ve even logged on with wifi turned off wifi and attempted to use that app and then gotten the error message. I have been next to friends that have been able to log on via cell data but I can’t, what gives.