Inspira Mobile™

My company switched to Inspira a few months ago and I am so sorry they did. I just got a notice that they needed documentation from a dental procedure 10 weeks ago. I shred that EOB last month. I found the EOB on the insurance website but there is no option to download so I took pictures from my phone to upload to the app in order to submit timely documentation. They don’t accept pictures unless they are PDF or JIF. Phone pictures aren’t so I will have to convert them or wait for a physical EOB to be mailed. I used my last providers app for 8 years, uploading pics from My phone. Why won’t their app support this? My suspicion is that they make it hard on purpose. Even if that’s not the case, why not make it more user friendly? I dislike this provider already. This jumping through hoops is why most people don’t participate in FSAs and will make me reconsider enrolling next year. I understand need for documentation for IRS purposes but resent when it’s complicated to do.

This app is great in theory. When I first downloaded I was impressed and excited to use it. However, now that I have been using it my complaints are: the app is showing conflicting information about my account status. On the Home Screen under “To do” it has many purchases listed as “need to be verified”. But when you open the Individual purchase transaction, it says “no action needed, card purchase has been verified”. Ok so which is it?! Also, I have toggled and retoggled the “Remember me” switch on the sign-in screen so many times, but it NEVER remembers me. I have to enter my login info every time. This is so annoying. Especially when you switch screens just to check something and then switch back and have to login all over again. Also, under “Help” I sent an email about an issue I was having, and I have never received a response or reply or indication that it was received, nothing. I might as well have spent my time picking daisies because it obviously was a futile exercise and my email has been sent into a void. If that feature doesn’t work, why include it? Also this is just a recommendation not really a complaint, but under the “Manage” button, it would be nice if you could view your submitted claims, not just file a new claim. Overall, this app has left me frustrated and wasted my time. The idea is good, but they need to fix these issues to make it functional.

Payflex is a terrible company and nightmare to work with. Their customer service is never able to provide any accurate information. I have been kept in the dark for months just so that they can make me ineligible for reimbursement for dependent care. I called the Payflex support and asked help with supporting documents needed for claiming dependent care expenses. I was persuaded not to submit the claim at that moment and instead file at a later date as apparently the last date for dependent care claims has been changed to end of May due to the ongoing Pandemic situation. And when I resubmitted at a later date, my claim was rejected and I am now told that the last date was never changed to May. I have now 2 claims from the month of March and May but Payflex is not willing to accept either. I have heard of daylight robberies but I have personally experienced how these companies can give you incorrect information to loot your money. It has been very stressfull to work with Payflex and they do not have the courtesy to have their supervisors call me or connect me to them even after I requested many times. Is their any federal agency reviewing these fraud companies and their practices?