Optum Bank

When I log in using my Health Safe ID, the app seems to load four times in the background. A spinning circle appears, and a small bar extends across the top of the screen three times, followed by a resizing of the OptumBank logo in the center of the screen. To a user, this gives the appearance of instability or a struggle to maintain connection (for what that’s worth). Then, the Terms and Conditions finally load. I scroll to the bottom and select “Accept.” Then, the app takes me back to the login screen to log in using my Health Safe ID. Nice loop, y’all. Last night, I attempted to log in via mobile web, and I got a similar result, except the mobile web version had an error that said something to the effect of We are sorry, but we are experiencing issues right now. Please try again later, or refresh your browser. I am using an iPhone 14 Pro (MQ1D3LL/A) with the latest available iOS update version 17.5.1. Edit: Optum was able to resolve this issue. It is still concerning that it happened at all and that it took close to two days to solve. However, the direct response by the dev team was a welcome change, and now that I can access the app and the website, it seems to work well.

Ever since I set up my account, I click “transfer funds” to try to move funds from my HSA to the investment accounts Optum offers. Several radio buttons appear under “Transfer” with only the first button “use HSA to purchase funds” being highlighted. Neither the app or the desktop version allows me to choose any other radio button and get a confirmation color change, but there are changes that occur to the page with each attempt to click other radio buttons. I scroll down and enter the amount to transfer which is confirmed by the dollar amount turning green. However, when I click the transfer button, a red box appears stating I have to “select an option”. It will not allow any other radio buttons or anything to be clicked on. The other buttons don’t work so there are no options. Therefore no money can be transferred. I called customer support who sent me to IT support. IT support told me not to use the app bc it doesn’t work right. The desktop does the same thing....got no response. Called again and the recording stated “if you’re calling from a rotary phone...”. Maybe that’s the problem. Optum is worried about rotary phones when they need to worry about online banking web design. Seems like they’re way behind the times. Looking to get out of this ASAP. I heard there’s a music device called an 8-track player Optum. Maybe you’ll be the first one on your block?

This is a pretty decent app, and better than many out there for larger financial institutions. However, it still has room for improvement. My main issue with the app is the ability to upload receipts via iphone/ipad, which can be cumbersome. The app limits you to uploading receipts from your camera or your photo library (no pdf's-unless you screenshot them and then upload the screenshot, or unless you uplod them via the regular desktop website). The other issue with this functionality is the fact that when you are creating an entry and need to upload multiple documents for a qualifed expense - say for example a receipt and visit summary as support for the expense- it does allow you to upload mutiple pages per entry, but when these are displayed in the receipts gallery, they will show as two separate thumbnails/entries. This is frustrating because soon your receipt gallery gets cluttered with so many thumbnails. Please fix these two issues, and will definitely give it a higher rating. Allow uploading of PDF's and other documents via the share sheet functionality or the Files app on iphone/ipad-do not limit this option to only photos Allow multiple pages to be stored under one entry/thumbnail in the receipt gallery (if I have a receipt, a visit summary, and a prescription from a doctors appointment and I want to upload them to have support for my qualified expense, I do not want to see three different thumbnails in the receipt gallery)