Transamerica Retirement App

On June 5th I made a call to receive my money they told me I had to sign a ton of things, and they would reach out to the company. I was informed I would receive my 401k within 2 weeks of that call date. On June 23rd I called again; they stated I needed to sign and submit more things allowing them to fully reach out and I would be direct deposited my amount within 3 days of that call. I called again on June 29th, 24 days past when they stated it would only be 2 weeks. During that call I was informed that Konzel construction hasn’t accepted my request yet and haven’t responded. With that new information I asked why I can’t bypass them when it’s almost been a month with 0 reply clearly I am being disrespected. They informed me they will make 1 call a week to attempt to get them to send me my EARNED money. So now I have to wait for a company that screwed me over and refuses to help me, but yet I have to wait for them to decide when I can be payed. Transamerica said I am out of luck because it is all up to Konzel’s discretion on whether I can get my 401k or not. No help at all absolutely bizarre. A company that hates giving 401k to people that direly need to pull it out?

The app works much like the website, things take an annoying amount of time to load and the app could be laid out better. As a person with multiple brokerage accounts, I dislike the idea of not being able to manage my specific investments, and not having access to specific products and methods of investment. I open the app to see a chart with my rate of return that includes my and my employer’s deposits, when I really want to view my personal rate of return and a detailed performance of my individual investments over time. To see a chart that includes my weekly contributions seems pointless to me, obviously the chart will trend up because I keep adding money, it doesn’t really give me an idea of how my investments are doing. I really would prefer an IRA where I could trade options and individual stocks, I genuinely believe the growth of my account would be explosive in comparison to the 401k my employer has me enrolled in. The ability to invest pre-tax dollars is really a huge advantage that seems wasted on an investment plan where your options are so limited.

I can’t get into loan information - it just kicks me back. But the bigger problem is there is no way to let the app support now. The link just goes to the Transamerica site and there is no link there in contact us. Follow up - they did eventually reach out to me and the kicking out problem has been fixed. But there is still no way to send them issue without already knowing their number. The ‘support’ link takes you to TransAmerica’s site but there is no way there to contact the app support. So now up to three stars. Make a way to contact support when clicking the link and it would be five.