App Profile: HealthEquity Mobile

Kevinskii

Rating: 5/5

Edit: Changed the prior one star review below to 5 stars. The latest app update fixes all of the issues below, at long last. Great job! Original Review: The app frequently freezes completely, requiring a restart and re-login. The main reason to use the app versus the desktop website is for convenient uploading of document photos. Unfortunately this functionality is pretty poor. The app only captures a square subset of the photo, and from the camera filter it’s not the part you’d expect. This means you often have to retry a document photo several times to capture the part you want. The photos are aggravatingly stored at a 90 degree rotation, and you can zoom in on them. This bizarre functionality has been politely reported to the developers with no response. Overall Health Equity is a fine service. Fixing the basic app functionality would make it even better.

YouKnowItIKnowIt

Rating: 2/5

Unfortunately my company uses woke-named “HealthEquity”. The app works in a sense, but leaves way too much to be desired. It’s slow, frequently crashes, difficult to navigate, barely performs the essential functions. Want to submit a claim? Well, the app will replace the provider’s name with your own after submission, corrupting up your claim history. Can you correct it in app or online? Absolutely not. Need to attach a receipt? Better take a photo first because the app forces a square aspect ratio. Once your receipt is attached, time to submit for reimbursement. Wait, the app froze on submission and won’t respond despite waiting? Time to force kill. Want to look at claim history? You have to dig through the menus to find it. While you’re digging through those menus, you’re waiting for the app to respond to your screen taps. Now the app is unresponsive. Time to force kill and start over. Oh, the app submitted the claim twice? Well, time to login online and navigate who different screens, using different lexicon for the same concepts, in order to void the claim. I’m not sure how any of these basic features were released in this state. Did you even perform functional analysis? Did you perform heuristic analysis of usability? As a reference, the PayFlex app is very basic, but responsive and functional. Take a look at the competition and learn what makes them successful.

SlayrHin

Rating: 1/5

The app looks nice, but the functionality is very bad. Trying to submit a reimbursement request is a nightmare. It makes you add provider billing address, but then doesn’t save the provider info so you have to enter it every time. It fails when I try to upload a PDF, so I try uploading a screenshot of the pdf but then the app often entirely freezes when opening my photo library. You can’t save partial expenses so if it freezes, you have to close the app and restart the expense from scratch. It automatically generates expenses, but I don’t know where it’s getting the expense information from—I assume it’s from my insurance, but it doesn’t give any information other than the date and amount so I don’t know how to get proper documentation to finish submitting those expenses. The app just seems to go out of its way to make the process difficult. My previous HSA provider’s app was much easier to use. Unfortunately, most of the people downloading the app are probably in the same situation as me, where the HSA is selected by their employer so they don’t really have any choice in the matter. To those people I wish the best of luck through their impending miserable experiences with this app.