Harris Teeter

There seems to be two different carts that don’t sync. It’s very frustrating. If I “shop a deal” through the weekly ads tab then those items go into a tab that’s within the weekly sales tab window. But if I search for an item and add it to my cart, it goes into a different cart without the items from the weekly ads. Also, tonight the app kept “encountering a problem” and had to be refreshed constantly. Oh, and it never keeps me signed in or remembers my store. So I have to sign in and choose my store each time. It’s frustrating because I build my cart throughout the week as I think of things I need. ***sept 2024 edit: it’s AWFUL. It makes me so sad because I love Harris teeter! Unfortunately, during the school months while I’m working, I shop mostly at Walmart because their app WORKS. I can spend 10 minutes on my recess break to place an order and the groceries are waiting for me at my door when I get home. It’s a shame because HT has better quality products and employees but the company is losing A LOT of money just from me because their app is useless. I encourage the app developers to look at Walmarts app and follow suit. Walmart functions, is easy to reorder frequent items, I can add something I forgot after placing my order, I get easy to use text notifications about substitutions and check in. But no app stands a chance if it doesn’t even work at the most basic level.

In May of 2022, I was sorely disappointed when changes to the HT app made it substantially more difficult to shop. I stopped using the app altogether and, if I’m honest, I started shopping primarily at other grocery stores because it was an easier experience with comparable products. On a whim a few weeks ago, I looked into placing an order with the HT app. Much to my surprise (and delight) I found that the app had been fixed and returned to its previous usefulness! I’ve shopped with it now several weeks in a row and haven’t been disappointed yet! The ease of clipping coupons, shopping the ad, building a cart for Express Lane pickup, and checking out can’t be beat. I also really enjoy the added savings incentives to buy ahead online. In this economy, I’ll take the savings wherever I can! Thank you Harris Teeter for fixing the app and once again providing an excellent customer experience! (Just please don’t try to change the app again!)

I’ve tried several times to create a acct so I can use mobile pay at the registers. I use Apple Pay mostly now. Teeter use to be where we did most of our shopping. But since we’ve been using Apple Pay for the past 6 months or so? I only use Teeter to pick up milk or only when I need a couple items. Which is a shame bc Teeter is the closest grocery store to our house. (Less than a mile away) I seen they was now offering the use of Mobile pay now, but only through the app. Which it will not let me complete the sign up process. It keeps saying I will need to call customer service to complete the sign up process. But the only hours they accept phone calls is bad for me. So this poorly made app is costing Harris Teeter business. After reading other reviews? I will never try to place a order through the app. Lol. You can’t just substitute someone’s items in their order without any communication. Smh. Sounds like the old version was far superior? I hate when companies do these updates and completely ruin what was good about the app. Updates are suppose to improve issues, not create issues! Why y’all don’t just accept Apple Pay without having to use this flawed app is beyond me? But Harris Teeter along with other Stores are losing lots of business because of this. That has become the main deciding factor as to what stores I use now! I will attempt to activate this app one more time. If I can’t make it work? Harris Teeter will just lose our business completely…