Fridays Health

When i first started I was prescribed a compound with B12. Unfortunately B12 causes a reaction in me. I told a provider at Fridays and they switched me to a compound without B12. Everything was fine for months, I even lost 45 pounds and I wasn’t having any reactions. Today i went to inject myself with a fresh vial they recently sent me, and i saw the color of the fluid was red when I was filling the needle. Red=B12. Check the box to make sure and yup they sent me a compound with B12! If your patient previously had a reaction to B12, and was doing fine on a compound without B12 why suddenly would you switch them back to a compound they had a reaction to? Absolutely scary. If the B12 used in these shots didn’t have a red color, i totally wouldn’t have even noticed and would have injected myself with something that would cause me harm. Extreme negligence! I contacted support who told me its not something they can help with and to schedule a video call with a provider. Only the provider never showed for the appointment. Frustrating beyond words! Update: they cancelled my account. Told me i would get a refund. So i chose a new company. Paid the new company. Only to get an email from Fridays saying after further review they see i previously had a none b12 compound. So you didnt see that before even though i said it before? They rely on AI to respond to inquires way too much to gamble my health with.

I am extremely disappointed with my experience. I submitted my refill request after receiving the notification to do so, and I had already paid in advance for my final refill. Despite responding promptly and confirming that I still wanted my medication before my subscription expired, my request was never processed and my plan was cancelled. When I contacted customer service, I was given excuses instead of solutions, and the supervisor repeatedly told me nothing could be done. What makes this even more frustrating is that after my subscription was later extended, the exact same refill request was processed immediately, and I received my medication within just a few days. That showed me the issue could have been resolved all along. As a customer, I expected better communication, timely processing, and accountability. Instead, I was left feeling ignored and forced to fight for medication I had already paid for. This experience has seriously affected my trust in the company, and I hope they improve their customer service and how they handle prepaid orders so no one else has to go through this.

Fridays is so much more than just a telehealth company to access my much needed GLP1s. They are the only place that offers a full spectrum approach to every aspect of my journey. I've been on it for 1.5 years and have felt confident in having immediate access to a medical provider at the drop of a dime for anything at all. And the fact that I get access to a dietician at NO ADDITIONAL charge?! That's exciting! Especially in this day and age. It's unheard of really. I love the new app. Don't think things could get easier but this app is very user friendly. And I can also get longevity pep therapy options too. It's a one stop shop. Fridays is the best.