eIVF Patient

Clunky is an understatement. I constantly get text messages to go and view things in the portal, which would be great, if I could actually found those things. I was told I had an invoice ready to be paid and literally clicked every single clickable area of the site and can’t find it. Messages are awful. What’s really crazy is the office staff knows how bad the app is Mr aren’t able to offer any guidance on where things might be. No way to reply to messages. You have to start a new message and ensure you keep up with who you are responding to. Every message comes from a different person. I have no clue who these people are. I try not to leave bad reviews, but the nerve of the app to constantly hound me and ask me to review it. Here you go, one star, do not recommend. Very poor experience. Why default to constantly update insurance info? How often does the average person switch insurance? Surely not on a daily basis. The view of my Lab results was pretty useless. Would be helpful to include standard ranges next to values. Pretty sure the average person doesn’t have all standard values of the bazillion tests they run memorized. Oh and you cant save your password or use Face ID. You literally have to type your password in every time, and it it times out pretty quick. Nice people at the office. Horrible app experience.

This is my second IVF clinic app and by far the worst. Here are the pros: a txt to your phone when you have a new message…..and that’s about it. The cons are extensive. Hopefully by listing them here the developer can update it to make it user-friendly. Here goes: you have to enter your password every time you log in. No options for fingerprint sign in (I don’t have facial recognition). The interface is confusing and the icons are not labeled. Some are intuitive (envelope icon for messages) but some are not (what does a triangle signify??) There will be notification indicators (green circles with numbers) that lead nowhere and the numbers will go up or down for no reason. When your clinical team writes you a message you cannot respond to the message directly and they cannot directly respond to you. You have to start a new message every time. Any documents uploaded for you cannot be saved as a PDF format to be viewed elsewhere or printed. You have to zoom in if you need to read the microscopic writing. My most recent protocol was added in a spreadsheet-like format (to the “triangle” section) but the spacing was so large I didn’t realize I had to keep scrolling to see the entire rows so I missed some med doses. I had to request my clinic send me the protocol in PDF format to my email. It seems like this app was rushed and not tested before going live. That, or it was just the cheapest option my clinic decided to switch to. PLEASE fix these issues!

I love this app! It alerts me immediately when I have a message or instructions, but... since I’ve had the app I cannot cleat all of the alerts and it drives me BONKERS! It always says I have 2 alerts (update referral source and complete my partner’s profile). I have completed the task literally 25 times on my desktop and on the app, but I cannot get anything to work. Other than that, this app allows you to check your labs as soon as they come in, check your levels, read messages and review instructions without being in front of a computer - which is extremely convenient. This app is perfect for the impatient and expecting mom to be that is nervous and excited, but cannot stop what she’s doing to get online and check on things every few minutes. If I could get rid of those 2 task alerts, I would def. give this app 5 stars.