App Profile: Artisan Ally

Why?????????!!!

Rating: 1/5

I have a regular degular iPhone where all apps just work… except this one. It’s glitchy, and inexplicably does not allow you to see upcoming appointments - there’s just literally no spot for it. If you try to use it on your web browser, it takes you to a page that says you have to open it in the app - there are literally no other options of anything you can select on the page. Makes sense that they have to force people to use it. Also, if you’re dialing in for a video appointment and accidentally click the wrong button to not allow microphone, there’s no way to update it in the settings. This is a ridiculous app that people only use because they’re forced to by their doctor, who was I believe was probably conned into selecting it by seeing a non-live demo.

Kristen M-D

Rating: 1/5

This is easily the worst medical portal I’ve ever used. Messages are the worst feature. I cannot send a message to any of my care team outside of their working hours, whether or not I expect a response. There is no option to even schedule send, so I have to just remember to try again during their working hours, which of course exactly line up with mine. You also can’t reply to a message thread after a few days to a week, so when you finally do remember to go back and respond, you have to start an entirely new thread. Messages are the most important feature for me, and there is no way I would put up with this if my provider gave me any other choice.

jezzbronz

Rating: 1/5

You need a product designer to rethink this “app”. I can’t even put in my birthday when trying to log in. I have to guess the format you want. Just use a standard pattern that exists on every other site in the world. This is some of the most friction I’ve ever experienced trying to logon