Boots: Beauty & Pharmacy

Good afternoon I ordered some perfume for my husbands birthday. I picked my order up today and when I opened the box at home the perfume had been opened. There were finger marks all over the opening . I was shocked because I expected it to be sealed in cellophane. With it came a free gift of 15ml perfume which I knew my husband would love for holidays etc. I took it straight back to the store where I picked it up and the assistant just immediately refunded me without offering a solution. I then asked to speak to a manager who was very polite . She said I could have a replacement at the same price but no free gift of the 15 ml perfume . She offered me a bag that was a gift in store with a different perfume . To say I was disappointed was an understatement. The offer on line was still on but without the free gift . I would have thought at the price I paid she would have let met have the free perfume along with the replacement. I noticed they were just put in a basket under the counter marked returns or faulty ! Didn’t feel like the amount I had paid for the perfume was valued . I have shopped with Boots most of my life and I thought I would have had a better experience with more sympathy. The perfume was Aqua do Gio eau de parfum 75ml . The free gift was the same but 15ml .

UPDATED REVIEW: Thank you for listening - the new and improved app is soooo much better. OLD REVIEW: Most unusable app ever! I love shopping at boots and it’s the first place I go to but what is going on with this app!! For such a big company, I’d expect more. It doesn’t even meet the minimum most basic standard of an app. The app is so painfully slow, whatever you press it just takes ages for anything to load up. The most infuriating part is it logs you out every time you go off the app, even for just a second, it will log you out. The ‘remember password’ checkbox doesn’t even remember it so you have to re-enter it every single time. I am trying to do some Christmas shopping, saving things to my wish list while browsing, go off the app for 1 second and it will reset back to the homepage, log me out, and I have to log back in, find the page I was on again before I can carry on browsing. When I look at my favourites list, or browsing through products, there is no ‘view next page’ button at the bottom and you have to scroll all the way back up to the top to do this. Every boots store I’ve been in doesn’t have phone /WiFi signal so if you want to open up the app while in store to use your advantage card, check for offers or check your wish list, it simply does not load making the app completely useless. Please fix this!!

I have been trying for approximately 5 months to sort my advantage card problem. I had a card registered on the app then purchased a new phone and the app had to be downloaded again. My card details were on the app and all was fine. Then one day in store when I didn’t have my phone with me I was given a physical card to get points on a fairly large amount purchase and was advised to add this new card to my app and then everything went wrong I could not register the card. I then got 4 points for purchases rather than 8 and I could no longer use the old registered digital card and although I could accrue points on my physical card because I could not get it registered I could not use the points in any purchase. I spent a huge amount of time trying to contact customer services by phone and e mail to no avail. In store colleagues were sympathetic but could not help. So my points are wrong, customer services are never ever available and when I spend my points I think I will never buy anything in Boots again. Always believed Boots was an excellent company but now would not recto anyone because of Customer Service. It s non existent