Speedway: Rewards & Shopping

App is nice but what would be better if the customer service were even better it’s been a month for them to update my rewards on the app and yes I have sent in my receipt for the fuel points and it’s 2X points month and they are still giving me the run around about not receiving my receipt’s and yes I sent it to the right email even when I talk to a representative they say I sent it to the right place so why do they keep saying they are closing my cases when I have sent my receipt 4 of them !!!! All this money I have spent on fuel and you guys won’t give me my points I mean something wrong here the guys who deal with emails need to get their act together and STOP SAYING THEY ARE CLOSING MY CASE and CAN I PLEASE HAVE MY POINTS I WOULD APPRECIATE THAT !!!!!!! Customer Service needs an overhaul almost 2 months to get my reward points and that is a shame !!!!! It’s tiring when you have to keep saying it’s good app now but really bad customer service……

I absolutely luv this app. The ease of not having to always have my speedy card with me is great! I luv that I can add my coupons. See all my transactions immediately, Maximize my points, and my speedway gives us an extra 3 cents off when u scan your speedy card. Besides that when KMart was open you could get extra coupons for 10-30 cents off a gallon and u could use up to three at a time. So I was saving 93 cents a gallon! So obviously I started using speedway more. But our KMart closed. Bummer. But during that time I noticed going to speedway versus going somewhere where the gas may be cheaper meant less gas and gas quality. I tested my theory. I put the same amount in at both stations. It was so obvious that the other station was watered down gas. I actually ended up getting more gas Bc they weren’t stopping the pump early or slowing down the amount of gas that comes out. All these tricks these other gas stations. Besides I luv the staff at my speedway. It’s always clean. Always stocked(mostly). The only reason I didn’t give the app 5 stars was Bc I wish I could pay my speedway credit card through the app. This is not a feature that I know of? If I could do that it would 5 stars easy. Other than that I think it’s super easy to use. And helpful. There are very few apps I use religiously but this is one of them. Oh and all the speedy points I rack up is another bonus. I’m getting points for things I would do anyway. Like get gas, smokes, coffee, pop ect. I use my points and I luv them! Who doesn’t luv free stuff!? Nothing bad to say here!!

To be fair, I've only had the app for a few days now, but so far I really like the features and functionality. It's easy to use and navigate, anything from viewing your points balance, managing your account, to contacting customer service. I haven't sent in any feedback to customer service yet via the app, so I'm not sure on response time, but I've called the customer service line and received wonderful service! The employee I spoke with was incredibly friendly and polite, and my issue was fixed literally within less than 2 minutes. I was trying to register my card to redeem my points for a $10 cash card, but when I registered and tried to enter my PIN# to log in, it said it was incorrect. So I hit the "Forgot Password" option, entered my email address, and it said the email address wasn't registered. Then I registered again and had the same issue. Went to try a third time and it said my card had already been registered, but still nothing worked to allow me to redeem my points. I called customer service and she simply asked me the same questions as if registering online, and it worked immediately. It honestly took no longer than a minute and a half, if that. It was great! It also uses your current location to show you nearby gas prices, which I love b/c I have a tendency to not pay attention when pulling in to a gas station, so this helps insure I get a cheaper price wherever I'm at. And it loads almost instantly, so I'm not sitting there forever and possibly passing up a cheaper station and having to turn around and back track. So overall, I think it is a fantastic app, and it's completely free! No In-App purchases or anything. Zero. A googol% worth it!