App Profile: Fazoli's Rewards

DB_XO

Rating: 5/5

As a long time customer utilizing the services of the restaurant both eating inside and getting food through the drive through, I have found the food to be of excellent quality and portion size. You really can’t beat Fazoli’s for a reasonable price great Italian meal. The staff at this location are always willing to modify menu items to fit the needs of vegetarian and food allergy customers. The best part of a meal at Fazoli’s are the breadsticks! They absolutely can not be beat. Others have mentioned problems utilizing the app to earn rewards; I have never experienced this issue and have “earned” points from scanning my receipts as well as redeeming offers and rewards on the app at the drive-through or in person. Try this location if you find yourself in this area!!!!

J🦖B1016

Rating: 4/5

I love Fazoli’s, and have since I was a little kid. The food is always spectacular, and with the mobile ordering feature it’s made it so much easier for me to get the amazing food I am especially fond of (particularly during this COVID-19 pandemic). The only complaint I have, if you could call it that, is that the app has the option to add gift cards, (which I was intending to do so), but it won’t let me add them in. Not even one that I have bought three days ago and still haven’t used yet. I know it’s not because I’m typing numbers in incorrectly. I am a bit of a perfectionist, and have been for years. I always check, recheck, re-recheck, so on and so forth. The app will not upload my gift cards. This isn’t going to stop me from using the app or going to a Fazoli’s restaurant—not a chance. It simply would be nice to use all of the features that you advertise in the app. Thank you for taking the time to read this review, and thank you for the amazing service all of you provide. Hopefully all involved are safe and well during this difficult time. 😊

Bec-Gar

Rating: 1/5

Fazoli’s at the Muskegon MI location has been one of our favorite places to go to for quite sometime.... however, today was different story....took 3 different people to try to understand we wanted 2 lunch specials...spaghetti with meat sauce with 2 house salads with fat free Italian dressing.....upgrade 2 diet Coke’s to medium size....while we finally did get what we wanted it was not the correct price... we paid the couple dollars extra just to get away from this place as we had been in the drive thru line and at the pick up window for nearly a half hour.... the truck in front of us had the same problem getting their order understood but after a long time, after paying, they were send to waiting area to get their order and were still sitting in that area when we left.....it appears this location has lost their long time workers and don’t have enough trained staff to train the new hires... absolutely terrible service... we won’t go back for a long time to try it again... if they survive until that time. Good Luck!