White Castle Online Ordering

I just started using this app in the past few months and wish I had started using it a couple years ago. I love having our order ready when I pull up instead of having to get in line, wait to ask for my order, and wait for it to be prepared. I mean that’s a first world problem, but this app really saves us a lot of time. We have a White Castle in our neighborhood that has the best employees of any chain drive through on the whole north side of our city, but I can only assume they are chronically understaffed. We often wait five to ten minutes to order food, and the another 5-10 (or longer) for it to be ready at the window. So being able to order in advance and then only have to wait at the pickup counter is really great. I said that this app is really helpful for special orders, but I have to reiterate that the staff at our neighborhood White Castle is really good. They have never once gotten our order wrong, and they are the friendliest, most competent, most positive drive-through staff I’ve ever encountered. No matter who’s at the window, even when they hire new employees, they are always wonderful. So I don’t need this app to get our orders correct. I use it for the speedier service, and appreciate the online ordering coupons we get every once in a while.

The past 2 times is have ordered have been bad experiences unlike other times in the past. The last time the store didn’t get my order through their system until about 30 minutes after I put in the order, so instead of being ready 15 minutes after I had put it in it was about 45 minutes. Then today the store was kind enough to call me to let me know they would not be able to prepare any of the breakfast food items ordered or my drink so they didn’t want me to make a wasted trip. Both times a I was getting done working a long 12 hour shift with a lower glucose level and had to eat my options in my vehicle (peanut butter crackers and glucose tablets) since nothing is really opened any more when I get off work in the middle of the night. Makes me not really want to use the app any more or go to that particular location any more.