App Profile: Bob Evans

Anonymous college kid

Rating: 5/5

I go to Bob Evans after church every Sunday, so if checked out this app. You get a free piece of pie just for creating an account. I love that it stores all my rewards because I’ll for sure forget what I have. One thing that I’d like to see in the future is “get in line” like what First Watch does. But that would require ever Bob Evans store to get a computer check in system, big $$$. All in all, great app, looking forward to more free stuff through the rewards system.

Goalwph

Rating: 4/5

The app over all has been great for the most part. I prefer that over Door Dash’s app. You can skip even more fees but I do not like the set tipping options. You can only do 0% (which how rude is that), 15%, 20% and so on. There’s no in between. I am typically not going to do less than 15-20% anyways but I’m pretty sure a tip is what you feel that delivery person deserves based on their services and I believe there should be more customer control on this end, rather than a set amount. And then being able to edit after the order makes sense because if they show up and only give you a portion of your food (totally their responsibility to check before they leave with the food) and you just gave them a 15% tip, that’s not necessarily deserved. You technically tip more than that if you didn’t receive all of your food. I love tipping well and giving to people regardless if the service was super good or just ok, I believe they deserve to receive a lot in general, but I still feel in order to be generous (or giving what is deserves) the app takes that away. What if I only gave 0%? That makes me sick that people can refuse to give if they want (which I feel people who refuse to tip don’t deserve the service at all) but I can’t give 10%-12% if I feel it’s better suited?! For now on I may start just doing the 0% and tipping with cash. Makes more sense.

cherienat

Rating: 2/5

I tried sending this issue through App Support, but that link sends me to a form for contacting customer service about a restaurant location. There isn’t anywhere else to actually post issues with the app. I already have a Bob Evans account that contains my order history, favorites, and payment sources. The app shows a button to SIGN IN /SIGN UP, but the process only allows an option to create an account; there is no actual sign-in process. I proceeded through the prompts, and I used my same login credentials to go through the ‘create account’ process, and sure enough, my order history doesn’t exist in the app. Bottom line, the Bob Evans website is the only place that I can actually sign in with an existing account. Existing account information apparently does not sync to the app, and the app does not accommodate logging in without creating a new account. Unfortunately, I had to delete the app for now. Hopefully, this issue will be fixed in an update in the near future. I’ll take the free slice of pie for downloading the app, but I want to login (sign in) using the account I already have to see my order history, favorites, payment sources, etc. I’ll be waiting for the fix.