Bob Evans

Went to place a delivery order. I had a gift card and entered it into the app a bit ago, I assumed it was saved and it’s not so now I have to find where I put it. Had another gift card- I don’t like that I have to enter my credit card in order to split the payment instead of having apple pay as the 2nd option (other restaurants do this). Also why is there a service fee on top of the delivery fee?? When I saw it was DoorDash I chose not to complete the order- every time they are used as a 3rd party delivery on any food apps there’s ALWAYS food missing and it’s a hassle to get in touch with anyone to rectify the situation- door dash doesn’t verify to make sure all items are there or takes and eats the food so I’ll pass.

The app over all has been great for the most part. I prefer that over Door Dash’s app. You can skip even more fees but I do not like the set tipping options. You can only do 0% (which how rude is that), 15%, 20% and so on. There’s no in between. I am typically not going to do less than 15-20% anyways but I’m pretty sure a tip is what you feel that delivery person deserves based on their services and I believe there should be more customer control on this end, rather than a set amount. And then being able to edit after the order makes sense because if they show up and only give you a portion of your food (totally their responsibility to check before they leave with the food) and you just gave them a 15% tip, that’s not necessarily deserved. You technically tip more than that if you didn’t receive all of your food. I love tipping well and giving to people regardless if the service was super good or just ok, I believe they deserve to receive a lot in general, but I still feel in order to be generous (or giving what is deserves) the app takes that away. What if I only gave 0%? That makes me sick that people can refuse to give if they want (which I feel people who refuse to tip don’t deserve the service at all) but I can’t give 10%-12% if I feel it’s better suited?! For now on I may start just doing the 0% and tipping with cash. Makes more sense.

I tried sending this issue through App Support, but that link sends me to a form for contacting customer service about a restaurant location. There isn’t anywhere else to actually post issues with the app. I already have a Bob Evans account that contains my order history, favorites, and payment sources. The app shows a button to SIGN IN /SIGN UP, but the process only allows an option to create an account; there is no actual sign-in process. I proceeded through the prompts, and I used my same login credentials to go through the ‘create account’ process, and sure enough, my order history doesn’t exist in the app. Bottom line, the Bob Evans website is the only place that I can actually sign in with an existing account. Existing account information apparently does not sync to the app, and the app does not accommodate logging in without creating a new account. Unfortunately, I had to delete the app for now. Hopefully, this issue will be fixed in an update in the near future. I’ll take the free slice of pie for downloading the app, but I want to login (sign in) using the account I already have to see my order history, favorites, payment sources, etc. I’ll be waiting for the fix.