Rowlands Pharmacy

I got tired of waiting for my prescriptions to be ready at the pharmacy, especially when they didn’t have certain medicines in stock for a few days. I received a message from Hey Pharmacist and decided to give them a go and I am delighted with the service they offer. I just had to sign up, choose which service I wanted, which was free delivery by Royal Mail and they contacted my gp surgery for a list of my medications and I was all set up to go. Hey Pharmacist now messages me when it’s time for ordering again, I go onto the site, tick the medications I need from the list of all my meds and Hey Pharmacist does the rest. Then within a week to 10 days they are delivered to my door by Royal Mail. No more waiting in a queue only to be told they are still waiting for something to come in. It really is simple and so far no problems at all.

To be honest, I was a bit dubious about having our medications arrive via Royal Mail, but living in these challenging times with COVID, my mum suggested I make changes so I don’t have to expose myself to the outside world too much. We signed up about 1 month ago, and I can honestly say I wish I done this ages ago. It is great not having to queue at my local pharmacy, and I love that it has access to Patient Access, which means that any changes that my GP make, it automatically updates on Co-op Health. Once you request your medication, Co-op Health will alert you and let you know when it is with Royal Mail, who will let you know when it will be delivered. The only problems I encountered was trying to update my pharmacy to Co-op Health, in Patient Access, as it wasn’t on their database, so I called my GP who changed it for us. Also, it would be great if children, or adults that I care for could be linked into my account. Other than that, it is a great service and I would urge you to try it out!!

I really rate this service and have had family and friends sign up to it but they excelled themselves today when I had almost run out of medication , had changed doctors and couldn’t get the NHS log in site to work . They came back through the Help Chat so quickly and efficiently and got everything back on track quickly even in the midst of all that is going on when they must be inundated . Special thanks go to Liam who was unwavering in his help and coped with me messaging several times with a variety of problems . Would love to see this service develop and would be so so helpful if young kids records could be accessed or linked through a parents account so could quickly sort kids medications too . Thanks again , couldn’t recommend highly enough . So, so easy .