Rooms To Go

First I’d like to say that Jim was my sales person for a mattress & reclining chair. Jim was absolutely wonderful! Very professional. Knows the info on the inventory very well and he was very pleasant to work with. AND a very good active listener. He knew exactly what I needed and he was right. I got the first mattress he showed me and I LOVEEE it! Plus I can’t wait for the recliner to come next week. I’m sure everyone else is good there, but I will always ask for Jim first. I’d give him 10 stars if I could. Thank you so much Jim for all of your help! I really appreciate it!!

I would give zero stats if possible. Ordered 10k worth of furniture. Half of it was defective. They shipped an expensive table set and desk through brown. Both pieces were significantly damaged, had missing parts and were extremely difficult to put together. Directions are clearly not intended for common consumer as they are not clear. Why should I the customer have to spend hours putting together defective furniture when I am paying traditional furniture store prices? They must be saving a fortune on furniture assembly fees and sending people defective merchandise that should have gone to outlet. I have purchased thousands of dollars of furniture from them in years past and always had a good experience. The quality of their furniture is now equivalent to American Freight or an outlet store. They seem to be be taking advantage of customers during supply chain shortages. Making a fortune by passing work and defects to customers. I contacted them several times (more of my time) and they just gave me the run around and have not resolved the issued. Save your time and money and shop elsewhere. You'll be glad you did.

We were looking for just a small bedroom set for a guest bedroom in our recent new home. After looking over most of what other stores had to offer we were exhausted! We happened to go to Rooms To Go almost as our last resort. So glad we did. SANDRIA MAYE was just the salesperson we needed to meet. She is a jewel!! She took us right to the style of furniture we were trying to find. She told us all about the maker and how the store would set everything up for us and take all of the packaging materials away. The delivery was on time. The movers were polite and even careful not to dirty up the new carpet. They had our furniture unpacked and set up just how it should be in no time. We even found a couple of accessories for our home. Thanks to SANDRIA and everyone at RTG for making our shopping a pleasure. Sharon K.