Regence Empower

Edit: app bug has been resolved after a week or so. Still a bit of a clunky app and need to regularly open Apple Health and then the Empower app to get Empower to pull latest fitness/step data in. Prior review: I opened the app a week ago to ensure my activity data was tracking and syncing only to find a prompt saying I needed to update to the new version of the app. I clicked to follow the link to the updated version on the App Store but all I see is an option to Open the app. I decided to uninstall and reinstall the app. No luck. I waited a week in hopes this bug would be fixed, but when I tried uninstalling and reinstalling today, I get the same “new version available” message in the app sign-in page and can’t access WellPower data.

Tried to use the 'forgot password/username' feature. It just spins and spins and spins forever, you never are able to actually reset the password or retrieve it. It looks like something that was developed in 2003. That is in no way a slam on the programs that are hosted in Regence Empower. They are good programs, and they provide benefits to those people who pursue them. It's too bad that such worthwhile programs are put on such a second rate platform. Not to mention the terrible experience of trying to sync an iPhone or Apple Watch to keep track of your progress. Anybody who can accomplish it gets an award. I used to sync my Fitbit to the system with absolutely no issues.

I wish I could write an actual review. Sadly, I can’t. Not a single time that I’ve tried to log in have I EVER gotten the app to work. So I honestly don’t have a clue about how it works, if it does, etc. because from my experience thus far, it doesn’t even fully boot and log me in. Gets stuck. I’ve had the app installed for several months now and not once has it worked. 1. I click on the app to open it. 2. I get a screen asking for the 4-digit pin I created earlier. 3. I type that in. It automatically advances me to whatever is supposed to come next after typing in the 4th digit. 4. Then I get a totally white screen with a blue “spinning circle” type icon/button in the center. Like it’s thinking and trying to do something but is stuck and can’t. Seriously, it’s similar to the “blue screen of death” for older tech users to compare to lol. The first couple times this happened I just rolled my eyes and force quit the app. Didn’t have time to dink around. But attempt #3,4,5 and 6 I had plenty of time. I logged in per same as above, got the white screen. Set my phone on the tray in front of me on my cross trainer, started and completed a quick 20 minute session. Not once did those circles stop, change, disappear and not once did the app screen load for me. So, yup. And this is required by my health plan if I want rewards (who doesn’t!!!) C’mon guys. It can’t be that hard. FIX. YOUR. APP. ISSUES. !!