Oasis – What's Healthy

Subject: Follow-Up: Refund Promised on August 19 On August 19, I was contacted by Cormac from Oasis Team, who apologized for the way I had been treated and informed me that my money would be refunded. I was asked to provide my preferred method of payment, which I did. Since then, I have received no further communication and no refund. I expect Oasis to honor the commitment that was made to me. If you tell a customer that you are issuing a refund and ask them how they would like to receive it, then follow through. Please confirm immediately that my refund is being processed, the amount being refunded, and when I can expect to receive it. I would appreciate this being resolved without any further delays. I was charged Annual Subscription prior to FREE Trial Ending! Sent in Circles afterward! I signed up for the free trial believing I had until the cancellation date to decide whether I wanted to continue. Instead, I was charged approximately $47 for an annual subscription, which came as a surprise. What frustrated me most was trying to get help afterward. Oasis told me that because the subscription was purchased through Apple, they could not issue a refund and that billing matters are handled by Apple. However, when I contacted Apple, I was told they could not provide a refund because it involved a third-party app. As a customer, I was left stuck in the middle with no resolution. Whether the billing terms were disclosed somewhere in the fine print or not, the process was not clear to me when I signed up. Had I understood exactly when the annual charge would occur, I would not have enrolled in the free trial. I genuinely feel ripped off and disappointed by the experience. More transparency around billing and refund responsibility would help prevent customers from finding themselves in the same situation. Based on my experience, I would not recommend this app.

Probably the best health app like this out right now, I really appreciate everything it accounts for because ingredients aren’t the only thing that can affect a product. This is way better than olive, but I don’t have a number of issues. Maybe I’m just misunderstanding the system but the same product can have several different scores and pages which makes it hard to determine if I need to avoid it or not. I see that they’re listed in different categories sometimes but i don’t see why that matters foo much. At the end of the day if it’s meant to be ingested, it doesn’t matter if it’s considered “frozen food” or “meat.” I would also like an explanation on why products receive the rating they do because sometimes all the ingredients come back positive but it’ll still be pretty low. I assume this is because of the processing or the container material it’s held in, as they have references to that but it’d be nice to explicitly state that if it’s the case. The recommended products that are suggested when you scan something could be a lot better. For example I scanned my facial cleanser and it ranked pretty low, so it’d be nice to see better options for facial cleansers but instead it’s all condensed into a single category so it’ll just show you moisturizers or something. And lastly, I don’t know if it’s just me but I’m not able to save more than 1 item before the button glitches out and doesn’t allow me to press it.

I love this app so much! It’s extremely helpful for anyone like me who is health conscious and wants to stay healthy by taking control of the things we could be exposed to. Very helpful in all kinds of directions about any product I buy I can find on oasis and it will tell me what’s good to buy and what’s bad all in one place, very user friendly and simple to use. Most things are lab tested for verification, but the products that aren’t are still extremely helpful because they still give detailed info based on what can be found out without one for example what ingredients are bad and what they do, micro plastics exposure etc, bad oils or possible contamination. You can even see your locations water supply and what’s in it plus the air quality. 10/10 love Oasis and would recommend!