My Highmark App

i am young and am technically savvy. for anyone that is not, i warn you this app is nothing but frustrating. i hoping Highmark 4/1. needed my ID info asap rather than waiting for card to come in mail. any form of contact to member services takes you through a lengthy process before getting an actual person. once i had my ID, i downloaded this app. couldn’t get logged in. called again, agent said it was happening to others and they would notify me when it was fixed. this was Tuesday. today is Saturday and thought i’d try it. no one contacted me. it worked . but this was a terrible first impression as a new member, (formerly a UPMC member). i needed to search for providers and determine costs. well, you search a name or facility or specialty….and it doesn’t give you anything useful! the results were well out of my area. i had already confirmed that certain local providers took my plan via phone earlier in the week. but none of them come up as results. i tried looking for a couple specialists, tried different filters and sorting, and again, nothing local. but that is incorrect. simply infuriating. overall the app gives VERY limited information in general. i honestly am not sure why anyone want it? i have a $500 premium and for this? an incompetent app and impossible to get through on the phone? the upmc app amd phone line were superb. Highmark-what a joke.

Quite possibly the most useless app. Chat features have terrible design can’t read chat messages without pre-populated answers covering question. Symptom checker tells you to call 911 because basic symptoms align with “emergency scenarios”. Search for providers produces useless results not in the area. Chatbot can’t even comprehend basic questions and instead gives canned responses. Loading times are terrible on an iPhone 14Pro. This app feels like it was a website and they did an awful job converting to mobile app. This is bad at best, and even dangerous given that people who need medical care have to navigate a clunky non user friendly UI and can’t get help when they need it. DO BETTER — THIS IS HEALTHCARE NOT TOY SHOPPING.

This app effectively shows me gibberish, with ‘explanations’ that simply repeat the gibberish. Worthless app; leaves my uninformed after wasting my time to sign up, get in, and peruse the available text. This simply reflects related worthless paper invoices. Bad info is bad info - whether you make it available digitally or hard copy. When billing a patient, the descriptions should be written in a way a non-medical human (e.g., the people you are demanding payment from) can recognize what medical service they need to pay for, so they can agree with confidence that they did receive that service and so are ok paying for it. My invoices are effectively gibberish. And when a patient - me - is confronted with literally dozens of documents from multiple providers for one single health event and being asked to pay thousands of dollars cumulatively across them, it should be unacceptable to all billers that I can’t understand what I’m being asked to pay for. I’d rate this a zero if I could. I came here hoping for help to understand the vast wad of medical invoices I have on my desk and it completely wasted my time. Plus I can’t pay here - would make much more sense to show an understandable invoice with a button giving me the immediate opportunity to pay it.