UPMC Health Plan

I’ve recently had a phone call with an individual on the line (I didn’t catch her name) and she was extremely helpful and patient with me the entire 30 minutes I was on hold with her. I was anxious in the beginning due to certain deadlines I needed to get done for college clearances but every question I asked was met with compassion and understanding for my situation. By the end of the call, all my worries went away. Whoever she is, thank you so much for helping me. I normally don’t leave reviews and i hope there’s a more direct way to 5-star her service directly but this is the only option I see. I encourage anyone to use it when you need questions and I hope she becomes rich and famous.

Thank you for fixing this. Ordering prescription refills is a breeze now. :) The app seemed to work well for me until recently. I used to be able to refill my prescriptions with Express-scripts though the app. Now when you click on the “Search the Formulary” or the purple box “Refill a Prescription “, it just reloads the page. I’ve had to call Express-scripts to order refills which is an added annoyance. Please fix.

EDIT: the error has been fixed! The app still is hard to navigate, and I still argue that it should be possible for UPMC to put all of their information in a single app instead of spreading it between four. But, I’m glad I can finally use it again. I’m happy to edit this review when it’s working again, but for now, the app is a waste of space on my phone. Any time I log in, it has a “loading” screen then brings me back to the login page. I have deleted the app, restarted my phone, reset my password… no luck. All I want to do is check my deductible, but the app won’t even let me get in. The UPMC app system being so disjointed is a shame. I shouldn’t need four separate apps for a single insurance company. It’s not this hard.