Practo: Doctor Appointment App

I had the worst experience ever during my consultation with Dr. Shruti Dhiya. From the moment the consultation started, she was rude, dismissive, and showed a complete lack of empathy or professionalism. Her responses were short and unhelpful, and it was clear she was irritated ,not just by the questions I asked, but seemingly by having to speak at all. She showed visible signs of frustration and didn’t offer any meaningful advice or recommendations throughout the appointment. I left the consultation feeling disrespected, unheard, and extremely disappointed. Healthcare professionals are expected to treat patients with respect and compassion, especially when we come in vulnerable and seeking help. Unfortunately, Dr. Dhiya failed completely in this regard. I would strongly advise others to consider a different doctor if they’re looking for proper care and a respectful experience.

Practo is a great product - to get immediate consultation from experts while sitting at home. Though it will never be able to replace actual Doctor clinic visits, you’ll get second opinions quickly. However they’ve created so much nuisance in the name of technology automation and scaling, In less than 24 hours, I’ve received 10+ SMS, at least 20+ Notifications, at least 7 automated calls. Looks they’ve given the guns to monkeys who don’t know how to handle it. Practo leaders: please look in to it and stop harassing your paying customers. Limit all SMS / Notifications / Calls to no more than 1-2 per day. Also, Practo’s Shopping cart functionality is so flawed. You can not combine more than one prescription in one order. Every time you click back, your cart is empty again. Practo leaders: Please order some medications yourself from multiple consultations and see for yourself how poorly designed it is. Doctor allocation is random, they will select the doctor that is allocated to you and you have no way to ensure you get a great doctor. They should at least allow us to shortlist 2 doctors from which they can give one to us. For one of the consultation that completed in 3 minutes, the specialist asked me to go see a specialist in my city and do an in person visit, she is right. But she is from another city, so now I need to pay to another doctor for in person visit - this is duplication of cost for me.

Here is a completely honest review. This app has TRULY HELPED ME. You can speak to doctors online as advertised. Usually within 2 minutes of searching. Sometimes the doctors don’t reply right away, but about 70% of the time they do. I understand they are actual doctors and they are only from India, time zones are different and they must have a busy schedule themselves. However, these doctors do try to help you. If you have a question about anything that’s wrong with you, they will ask you questions and try to figure out the problem. They can send you prescriptions, which I don’t usually go with, I would stick with your actual doctor for that. They can give you recommendations of what you should do, whether it means taking rest, or seeing a physician in person to take a certain type of test to see what results show. The Practo doctor will be interested to see the results to understand what is going on, so they can further help you and give you a second opinion. All in all, this app helped me in terrible times. I would love too see it increase in doctors, especially from other countries such as the U.S! The concept is great and I am truly grateful for what it has done for me. If you need a doctor to talk to, I certainly recommend giving this app a try.