MFine - Consult Doctors Online

I had an awful experience with MFine that I hope no one else has to go through. I booked a full body checkup and fasted for 10 hours as required. The WhatsApp confirmation message and the app both provided a specific location for the test. Upon arriving, there was no lab at the location. I spent over an hour trying to call every number I could find, including the one that called me in the morning for confirmation. None of the calls were answered. To make things worse, one of their automated systems claimed my number wasn’t registered—another glaring error on their end. Separately, my husband booked a home pickup slot with thyro care through MFine. A day prior, we got a call saying the slot wasn’t available anymore. When I asked why the app showed it as available, they casually said, “Sorry, ma’am.” We rescheduled for the next day, only for the technician to show up at the originally scheduled time! Naturally, my husband didn’t fast appropriately because of the change we were told about. This company clearly has no coordination or accountability. Their lack of communication and professionalism is shocking. I don’t trust their services at all, and I’m seriously concerned about how their team even functions. Avoid MFine at all costs!

so technically when you book with Mfine u need to pick up all random calls be on their mercy to come and pick up the sample and be ready for numerous Reschedules I booked the Complete body checkup test on Saturday and book the slot for Sunday morning 10-12, i received a call from representative he asked me if i can shift the slot to 8-10 i said no 10-12 is preferable he suggested the fasting hours, Sunday morning when i checked the booking status it showed on hold as i have not CONFIRMED the order!! I called up representative again and she told me all slots are full and the the representative tried to reach me but I didn’t picked up the call they called me up from various numbers late at night and im suppose to pick up each and every call from unknown numbers , Now she asked me to reschedule the booking to Tuesday! , and when i denied she cancelled my booking what and irony

I am generally not a Critic but service from MFine triggered me to write something. I booked the test while speaking with Customer care team, they were very polite and initially it was all good. I got the booking for two people and for third one I was told that sample will collected and we will adjust on booking. On sample collection day booking for third one was not confirmed so we requested the collector to do the needful and he did. A big thanks to him. Now the ordeal started. My report should have been published by 12 in the night and even lab has confirmed that reports have been sent to MFine team but they did not uploaded on app neither send the reports via email even requested them few times. Every thing I call support team they say it will be there in next 20 mins and now after 11 hours tracking reports are still not there. These COVID reports are important for making decisions which actually safe life of others but they don’t understand. Reports are with them but they don’t upload for some good reason. May be bug In their app which they don’t accept. I am now think old way of doing things were easy and accountability was there. Now app is facilitating for you without any accountability. Will go my old ways now. Thank you MFine for opening my eyes. Will definitely not use your service.