My Sky

I had occasion to make a call to the sky customer help phone line to fix a broken power cable connection. Great finally found a number where I can talk to a real person , wonderful the operator listened to my problem that I had accidentally cut the power cable to my sky dish on the outside of my house. Wonderful he arranged a technician visit for the next day, only problem there it was a broadband data technician that turned then speeking on the the another date for five days later , not happy about the long time wait , but ok I waited for this other person and it seems once again I have been given the run around as the promised technician simply did not show up. So I am now several days without the proper use of my television and my next Call to customer support tells me it is going to be another Ten Days before a television technician can come to my house, this is totally out of bounds of the stipulated call time for repairs and I would like to know what I can do about this I have twenty years

Dear sky. Not sure if this is the correct route for writing reviews, however we would appreciate if it is not, can this review be forwarded to the appropriate person.? We visited the Glasgow city Buchanan a street centre sky shop. We are not from Glasgow however we thought we would pop in and speak to them about my mobile data use and also a conversation about our tv package. Kelly, hope this name is correct introduced herself as a member of the team. She was such a lovely professional member of staff. She first of all gave us a comfortable seat and was very attentive to us. She listened fully to our issue and explained it fully. It answered our issue then we had a very useful conversation about other aspects of sky that would be helpful to us. She really seems to know her stuff, and delivered it in a way that we understood which we really appreciated. We have a local sky outlet where we live, however we have never managed to resolve much in store with them, mostly being referred to phone customer service. Kelly recognised that this was not a sales pitch, It was purely customer service. In todays world that is very rare, to get the right back up at the right time, regardless of whether it’s sales or service. Well done sky for employing experts like Kelly. It’s why people stay with you for so long. Please pass on our thanks again to Kelly. She’s one of the best. Kind regards Karen and Alan Milne 47 Johnston Avenue Dundee

Well after being with BT thought a change was good and having looked at many reviews sky seemed to be a good choice so o thought !! Negotiations went ok and hot a reasonable package hammered oou I thought until the first bill we’ll actually a little after installation they pestered me for £10 set up fee and threatened to cut my service if I did not pay immediately!?! I did wonder if this was just an automated request but text kept asking so I paid it. Then I was checking the app to see what payment was due and when only to find a ridiculous amount put on my bill so I phoned them took a while to answer!! I told the customer service member that I was not happy with the bill and it was not what I had been quoted?! , only to be told that I had to pst two months in advance!! Well at no dtage was this ever explained or informed. So they said they would reduce it as a gesture of good will ?!!! Now I have received the same bill as before with no reduction and looked at future bill payment to find even more added on not sure what they are expecting but this is not what was sold to me. Hence this review and I will probably cancel this sky as it’s not even a month old and go back to BT as at least I wasn’t treated like this a a valued customer. Do if you think sky is the limit think again DJ