E.ON NEXT

Every now and then, despite having logged in and enabled face ID, the app logs you out! Its very frustrating and could be better. So far the app seems good and provides the info I need to know for my dual fuel Direct Debit account. Jury is out on whether it’s an improvement on the old app. I preferred the Orange to purple but that’s nitpicking! Lol. Also, so far I’ve not needed to call CS but never had an issue in the past, so lets hope they kept the same staff. Reading the LOTS of 1 star reviews suggests it’s problematic if on top up meters. Cynical me says are they doing this to coerce customers to pay by Direct Debit….. just my opinion of course! Edit* Latest update hasn’t fixed the logon/face ID issue described above. So many complaints here about this. Why doesn’t a developer representative at least acknowledge these messages and advise what they are doing about it. Very poor communication. *update* Credit where credit is due, seems you have sorted out the face ID/Logon duration and the app no longer ‘forgetting’ the credentials. *further update* A much improved app and clearly being regularly updated. Im running ios 17.0.3 iphone 12. Thank you Further update. Still logs you out at random. Very frustrating and unreliable app. Sort it out. iPhone 15 Pro Max iOS 17.3.1

I’m new to the whole smart meter thing and I already regret having it installed. Firstly I was left with £5 emergency after the meter was fitted, the app or online website account wasn’t working, kept showing me an error, so I couldn’t top up my electric. Not to mention I have three small kids in the house and my previous meter had £71 on it and I was told by electrician that this money would be added to my account after I’ve logged it to my app…. I was on the WHATSAPP (!!) talking to someone from eon till 2 in the morning and only good thing that came out of it was they added extra £15 to my electric as a “sorry”. I finally managed to log in to the app and my £71 is nowhere to be seen, the app hasn’t updated the credit amount at all in two days and I’ve topped it up yesterday because that £15 wouldn’t last me till today. I have called eon twice and all they are saying is to wait and see. Well it’s been 48h so I’ll give them a call again today. Now to the PROS, I don’t have to leave the house to top up my electric which is very convenient when you have a newborn and younger kids at home and your partner is at work. Saves you from getting everyone dressed just to go to the shop to get electric. Maybe work a bit more on your app? Make sure it updated when it says it will, apparently it should update at midnight everyday but mine didn’t.

This app, whilst polished-looking on the surface, is frustratingly limited in the one thing in which it should excel; the ability to monitor energy use. Setting aside the fact that E.On seem unable to get both my smart meters to actually function smartly (only the gas one sends readings), the charts that show you what you have used only do so for that month in isolation, rather than a trend. I produce data insights for a living and my stakeholders would be going crazy if I limited their views to such restricted periods. I want to see what I’ve used over time (months, weeks, days, or even hours), to see how this has changed, and how my changes in behaviour have influenced my usage. Smart meters were supposed to give householders the ability to do that, but it’s no use if the data is locked away with no ability to view it. Other energy providers’ apps offer this, why not E.On?