App Profile: British Gas Energy

If your account begins with an A or BGX then this ‘British Gas Energy’ app is for you. 

If your account begins with 85, then you are still on our old app ‘British Gas’, but don't worry as we will let you know once you can use this app.


What can you do in our app?

• Keep track of your energy usage – to do this you’ll need a smart meter that sends us half-hourly readings 
• Stay up to date with your latest account balance
• Pay your bill in just a few taps  
• View your statements and payment history
• Set up or amend your Direct Debit
• Check and change your tariff
• Submit your meter readings and see your meter read history
• Manage multiple energy accounts
• Manage your energy if you’re a prepayment customer
• Choose between light and dark mode
• Fingerprint and face unlock
• See your savings from PeakSave events
• Let us know if you’re moving home
• Book a smart meter appointment
• Manage your HomeCare account
• Exclusive discounts on products

What are we working on?

Here's a look at some exciting updates we’re developing to improve your app experience even further:

• HomeCare: Better HomeCare experience for our customers.
• Direct Debit insights: You’ll have a handy new tracker soon so you can check if your payments are on track to cover your yearly energy costs.
• More helpful support: We’re adding clearer help and support information in the app, so you can easily find answers whenever you need them.