App Profile: Three

emulsionsideout

Rating: 4/5

The 3 app is easy to use and easy to navigate through to find information for your account. I was able to find out the plan, when I could upgrade and add or take away unnecessary add-ons. While I was exploring the app I saw this button for more and it revealed a game to which I started to play. It’s really fun and it makes me think about my moves. Kind of like a bubble solitaire game. Anyway I can only find it on 3 and i’m sort of addicted to it now as I play with it every night before I go to bed! I haven’t been on phone apps lately as they are always hard to navigate and I end up having to re-logon all the time. But with this one I noticed I didn’t have to. I found all the information I wanted.

Spaingal

Rating: 4/5

I traveled to England and Spain in October. I bought a Three card for the first time. It went all very smoothly. Activation of the card in the USA took about two hours and when I had a little problem with the app I called customer service and they resolved the problem immediately. I had no trouble while in Europe whether I was in Spain or England. The only reason why I gave only four stars is because when I tried to make phone calls to the US I believed that I could use the credit that I had but I was not able to make phone calls. I did not have the time to talk to customer service so I just called the USA using WhatsApp.

Big Deeb

Rating: 2/5

Three’s app it’s basically an upsell tool, not geared toward the customer but toward their profits. There’s nothing this app offers that I can’t do on the Three website. Each time I go on the app to purchase an add-on for my PayG account, they offer me an expensive one (£35) in very large print instead of the £15 one I have always purchased. Then in tiny print at the very bottom of the page, is a link to view all add-ons. It is still difficult to select the tiny link, even on my large phone screen, instead of the link to purchase their expensive add-on. Also, beware of maintenance days when both app and website are offline. If you need to do something urgent on your account, you will have to wait until the next day.