Clarity Mobile App

My wife and I are extremely unhappy… every time she or I use the card on our flex account, it doesn’t clear at simple places like a pharmacy which we have consistently use since we have had clarity flex payments, or the flex card. Every single time it’s disputed and we have to take extra steps to prove with a receipt that somehow it’s valid. This is ridiculous… This is our money contributed monthly into this account and we have never used this card for anything but a dentist, and that was disputed, Walgreens prescriptions, and that was disputed. My wife’s doctor appointments those were disputed, I just don’t understand.

The Card is being read as declined even tho there is over $100 on it. Items that were purchased the day before, are not purchasable today. Please fix your app. We as Health care workers, work very hard, and expect to have “our”money that goes on the card to be available for use, not having to call Customer Care every other day. Respectfully, Alex Poznyakovskiy

I enrolled online without issue. I downloaded this app to my iPhone 11 and used the same log in information but am getting an error saying the user ID is incorrect. I both copy/pasted and manually typed my user id in and continued to receive this error. Is there a 24 hr processing time or something? Or is this just a bug? Thanks!