myHealthNet

This app has been straightforward to use for a long time with easy access to my account for ordering regular medicines. Recently, I have not been able to get into the app using my CT number and password. I have tried changing the password. Deleting and re-downloading the app. Turning my phone off and on again and then re-signing in. But it refuses to believe my sign in data although I know it is correct because I can, however, sign in with those same details on the Web. I hope this glitch will be resolved soon as it’s always been until now, a seamless and welcome service via the app.

Update: Back to being useless. Can’t order any medication. Managed to sort out using the app after a phone call to Healthnet Homecare. The app is fine and I have used it to order more medication without issue. Downloaded the app but I need. CT number to register. This, apparently, can be found on all correspondence from Healthnet Homecare. Well, I’ve only had sms messages from them so far, no email. And certainly no CT number on the messages or with the first delivery I got. Not a good start. Will update if and when I get into the app.

I used my 6th and last Yuflyma on Wednesday 21st of January. I was unsure if you would contact me about my next delivery as you did for my initial one. I tried to log in to your app, but was informed that your services would be unavailable until after the 26th, due to a service update. As my next scheduled injection should be on the 4th February, I was getting stressed. On the 27th, I used your enquiries email, only to be sent a system generated ‘help’ page, which clearly did not cover my question. I followed this up with another email. By mid-day today, not receiving a call or email, I logged in again to your app. A delivery confirmation was now showing. The first available date is 3rd February, one day before I need it. Is this your usual procedure? I am 73 and tech savvy, but I worry for those that are not, and have no one to help.