Berry Street Nutrition Therapy

Absolutely terrible experience, terrible customer service and even worse business practices. I booked a nutritionist through them. For a time things were great, I worked with my nutritionist for a period of months with fairly limited issues. Their nutrition app was terrible but I digress that alone would not be grounds for a poor review. After a while my nutritionist just wasn't really putting their best foot forward. Told me they would do some research and follow up. Never really followed up on issues. I decided to use the "find new nutritionist" feature. Once I did I was setup with another one that I don't even believe was a real human. I attended 2 scheduled meetings and the provider was a no show both times. I reached out to customer support to let them know that my provider continued to miss appointments. I attempted on two separate occasions to message my provider through the Berry Street platform and still recieved no communication what so ever. After reaching out to customer support I was informed I could be set up with another dietician. I did not feel like wasting my time with this platform anymore. I kindly asked them to cancel my plan. They proceeded to bill me 75$ for not showing up to an appointment I was actively sitting in. I reached back out upset that they charged me and was told it would be refunded and my account was canceled. Less than 24 hours later they bill me another 75$ after being told my account was canceled. Stay away, massive headache and now a business with poor business practices has my health info on file.

I had my first intake session with my dietitian John Kuziara through Berry Street and it was such a positive experience. From the start, the process was smooth and easy to schedule. My dietitian was incredibly kind, attentive, and knowledgeable. He really took the time to listen to my health history, lifestyle, and goals without making me feel rushed or judged. I appreciated how personalized the session felt. Instead of giving generic advice, he tailored recommendations specifically to my needs and explained everything in a way that was practical and realistic for my daily routine. I left the appointment feeling motivated, supported, and confident about the next steps. If you’re looking for a dietitian who truly listens and creates a plan that feels sustainable, I highly recommend Berry Street!

I have been using Berry for the last 13 months to treat my Binge-eating disorder, and for nutritional/digestional work. This app, the great people who work here have saved my life, and they can save your life as well. My primary person I work with, Holly, has kept me alive. My week revolves around the work I do with her in our session, the advice she sends, the summaries, how she is there for me, really when no one else has been. I have also worked with Kat, who fixed my digestion in only two weeks, after doctors and hospitals have failed me the last 10 months. Everyone I have come into contact with on this app has been wonderful to interact with, the app is easy to use, and I feel like I have people who actually care about me and my health here. I could not recommend this more highly. You don’t have to suffer in silence.