Clearpath: Images & Medical

Well, I don’t even know what rating I would give it because I can’t even make an account!! When you are creating a new account, it doesn’t give you the option to make a password (instead it has you select your time zone for some reason… in a super confusing way I might add.) So after you are finished and go to login it won’t work, obviously, because whatever password you put in will be invalid. And then when you select the “Forgot Password” option and enter in your email, it says an error has occurred (I’m guessing it’s because you don’t actually have a valid account yet.) To top it off, calling the customer support just has you on hold for 10-15 minutes before they tell you that they are too busy to answer your call and to leave a message for them. I feel super bad for the support agents, I’m sure they get screamed at on a daily basis. Just hire someone who actually knows how to create an app and it would make life easier for all of us.

I was not able to open or share my MRI images through this app. Initially, the images opened, but then the app started freezing, and I could no longer access them. I spent an hour on the phone with tech support, who blamed my iPad and eventually emailed my doctor’s office a link that they couldn’t open. I am having to resort to opening the emailed link through my iPad and dragging the iPad to the doctor’s office to share the images. Not to mention that in the future, I will have to go to a different MRI imaging facility that is willing and able to burn the images on CD the old-fashioned way. This app is totally useless.

This app is terrible development. Utizing the initial log ins provided by my provider resulting in 0 acceptance and 0 rate of success. Their support is marginal and sales must be worse as they make no effort to return support requests either email or telephone. Avoid like the plague. Feel free to reply.