App Profile: MyCigna

Android / Games / Puzzles

myCigna

Installs:

Rating:

4.75

Total Reviews:

137.99k

Top Countries:

< $5k

/mo

100k

/mo

Reviews: What People Think About myCigna

Aarbee222

Rating: 5/5

Update After I posted my review, customer support contacted me the same day. A case was opened and fixed in two days after they figured out what was going on. Thanks for the quick response [Previous review] When I first downloaded the app it worked however I got a new iPhone in November. My old iPhone had a touchID and my new iPhone has faceID. According to the app I’m only allowed one biometric scan so I couldn’t switch to faceID. I contacted customer support to fix the issue. After uninstalling/reinstalling the app, resetting the password, etc., per the advice of customer service, the app no longer works. While I can login on my desktop, the app keeps giving me the same invalid credentials message when I try to log in. The app was nice when it worked but now it’s useless.

NotAKaren.TrustMeBro

Rating: 2/5

My first application review and I had to give 2 stars…This is only about the app, not about the company or its services. 2 stars for being able to do half of the basic tasks on the app, but having to switch to their websites because of everything I’m going to rant below. It looks neat and organized at first but the more you use it the more annoying it gets. I’m in software industry and this is getting on my nerves every time I try to use it and give it another chance. Sigh… Smaller things first: it swipes the page when you scroll, it’s slow to load when you click. Slightly annoying one: it randomly shuts down when you click on something and asks you to log back in even when I’m actively using it. The actual problem that makes small bugs above more irritating than they actually are: the app doesn’t provide as much info as their website. Trying to assign a provider would ask me to go to the site, i can’t add a doctor to my care team unless I use their website, doing these on their website I would then have to constantly see their little pop up to download their app, WHICH DOES NOT PROVIDE THESE FEATURES OR HIDES THEM SOMEWHERE THAT IS VERY HARD TO FIND. Why do you guys bother building an app at the first place if you don’t plan on having the important features deployed first???

ccweems

Rating: 1/5

You expect that an online app will be accurate. Not with Cigna. I was called this morning and was told that my eligibility was confirmed and my insurance card was on the My Cigna app. Not true. There was a card online but it was populated with out of date information. I discovered this at Walgreens after waiting in line and being told that the BIN and PCN numbers were in error and my six prescriptions would not be covered by Cigna until they were corrected. I fully expect that Cigna will soon correct their errors but I do not why they allow the application to post out of date information. Had they posted that information was being updated and a revised medical card would be available in 24 hours I would understand and I would have avoided a public discussion concerning the online insurance card and why it was no longer accepted. Cigna’s errors and omissions are sadly not limited to bad data. Their supposedly professional staff (Rn’s not MD’s) are quite willing to debate medical issues with cardiologists and their staff. Ultimately the doctors rule the day but only after wasting time by the doctor, patient and pharmacist. These issues are rarely documented in the patient’s file resulting a repeat performance by fresh Walgreen personnel who are ignorant of the past history and who are quite willing to further expose their ignorance in a refreshed debate.

About myCigna

The myCigna app gives you a new and improved way to easily access your important health information. You must be a Cigna customer to use the secure myCigna mobile app. Features available are based on the coverage you have with Cigna.

HealthKit is integrated into myCigna in order to serve the ability to customize your Find Care and Telehealth experience.

ID Cards
• Quickly view ID cards (front and back)
• Easily print, email, or share from your mobile device

Find Care
• Search for a doctor, dentist, pharmacy or health care facility, from Cigna's national network and compare quality-of-care ratings and costs

Claims
• View and search recent and past claims

Account Balances
• Access and view health fund balances

Pharmacy
• View and refill your prescriptions right from your mobile device
• Update billing and shipping preferences

Coverage
• View plan coverage and authorizations
• Review plan deductibles and maximums
• Find what’s covered under your plan

Wellness
• View goal activity and awards

Languages Supported
• Spanish and English

About Cigna

More than just a health insurance company, Cigna is a global health service company--dedicated to helping the people we serve improve their health, well-being and sense of security. We make this happen through a broad range of integrated health care and related plans and services, and proven health and well-being programs that are targeted to the unique needs of our customers, clients and partners.

File size: 123905024

Launched countries: US

Minimum OS version: 15.1

Release Date: 1355501503000

Published by Cigna Corporation

Website url:

Publisher country: US

App Profile: MyCigna

Aetna Health

MDLIVE

VSP Vision Care On the Go

EyeMed

Omada

Guardian® Dental & Vision

Optum Financial

Accolade, Inc.

BCBSTN

Accredo