Surest

I have had Surest for about 4 years and generally okay except that every single provider never bills my “zero $ copay” right and causes billing issues… super annoying and now and this new year the App will glitch out when I try to click the help option. I had a new member ID this New Year and had to uninstall and reinstall the app just for it to recognize the new employer information. Hence why I tried clicking help and obviously no luck. I hate calling because the app was usually so useful but it seems recently there are more issues than ever. Please address the app issues because it’s frustrating!

Copay $15 then surprised that it becomes $80 after I have gone to facility 5-6 times. I was first happy that I could see the prices for services at different facilities. I did this for physical therapy finding a facility with $15 copay. I confirmed $15 copay with PT as well. I went there many times then found out the price was actually $80. Surest claims the app stated the price as $80 but I know what I saw. I just did not take a screen shot. Too bad for me and now I had to pay about $900 instead of $150. Don’t trust the app. Take screen shots and call them. The facilities don’t know copays either. Appeals process are not understanding. FYI my appeal was denied. Response: I still stand by what I said earlier. I agree call surest before you go. The facilities may not know what the copay is. Look at the explanation of benefits and call surest asap if there are discrepancies. I have not used app in a while. Hopefully, they have made improvements. I would always check things because appeal will likely be unfavorable as in my situation despite the known problems they have with the app.

So I have been using the Bind app for a couple of years. I don’t think I can ever go back to the price uncertainty of other plans. What you see before a visit is what you get billed after! No surprises. Thank you!!! I also like that I can see options and how to save money if I go somewhere else. Please integrate pharmacy info. I know it is not fair to expect my drug plan to be as cool as this, but it sure would be nice.