App Profile: Surest

Peelage

Rating: 4/5

I’ve had Surest for a few years now. It started off a little rocky and some of the reviews confirmed listed prices didn’t always match the end result. Fortunately, it’s happened less and less and now things like routine eye exams and annual physicals are covered at no cost. I can’t really speak for advanced visits, but routine care has become easier in the app. It’s a lot more polished than it used to be.

Soggywus

Rating: 1/5

Copay $15 then surprised that it becomes $80 after I have gone to facility 5-6 times. I was first happy that I could see the prices for services at different facilities. I did this for physical therapy finding a facility with $15 copay. I confirmed $15 copay with PT as well. I went there many times then found out the price was actually $80. Surest claims the app stated the price as $80 but I know what I saw. I just did not take a screen shot. Too bad for me and now I had to pay about $900 instead of $150. Don’t trust the app. Take screen shots and call them. The facilities don’t know copays either. Appeals process are not understanding. FYI my appeal was denied. Response: I still stand by what I said earlier. I agree call surest before you go. The facilities may not know what the copay is. Look at the explanation of benefits and call surest asap if there are discrepancies. I have not used app in a while. Hopefully, they have made improvements. I would always check things because appeal will likely be unfavorable as in my situation despite the known problems they have with the app.

Windham the Widow Maker

Rating: 2/5

I seriously hate this app. I have had this insurance and app for 3 years. I actually save money - because I avoid going to the darn doctor because this whole insurance plan is so frustrating. It’s great if you never need anything done - but good grief try to find a headache specialist on this app. Sure, you can find a neurologist - but you literally have to call every single neurologist listed to find one that specializes in headaches. Or try to find a hand surgeon. Nope - it’s going to show you every orthopedic doctor. Spine surgeons, knee surgeons, etc. same thing, you have to call every doctor in the list to see if you can find a hand surgeon. There are also numerous doctors that do not have phone numbers to even contact them at. That’s why I believe this is a useless app and is nothing more than a data grab. My insurance company has no reason at all to know my internet search history, access to my contacts stored in my phone, or any of the other information that they are taking anytime you pick up your phone. Deleting the app.