Guardian®

I’ve attempting to login to the app since obtaining this insurance and whether I attempt to register or login the app says the same thing. Try again later there has been an error. Both my wife and I have attempted everything we can think of to gain access so we can use our insurance we are paying for or at least review our insurance information for the last 3 months without success. We have tried everything we can think of and even attempted to contact support options which has been a circle of being passed from one option to the next without any resolution ever identified. Which has left me doing the one thing I haven’t tried yet: leaving a review relaying the issues we are experiencing in hope we can finally get a solution to this issue.

Updated: Looks like somebody fixed the issue. Whenever I try to add my ID card to Apple wallet I get the error “We’re sorry. Something went wrong. Please try again later”. i’ve uninstalled and reinstalled the app. I’ve also tried to log out and log in again. Nothing seems to work.

I have a new dental plan that began this month with Guardian Direct and set up my account online today. Then I saw the website mentioning how iPhone users can “add your Dental ID card to your Apple wallet…” so I went to my iPhone and searched for Guardian Direct app and I see several variations depending on whether you are a provider, have dental/vision plan, or if you have life insurance plan. I chose this app and I immediately spied after I pressed on “View ID” then the app asks for “User ID” while website asked for my email address. This didn’t work so I pressed on “trouble logging in?” link. I pressed on “Forget User ID” (knowing that isn’t the case), and it asked for my email address. Next screen it says “We are sorry, but your access has been suspended…”. I panicked and went back to website and I still have no problems with website (even logging out and back in). This implies multiple issues with sync’ing between website and app.