UMB Mobile

App stops working every other day and then starts working again. It was working fine until a few days ago and was rock solid. Now it fails regularly. It seems like something this important should have 24/7 tech support. If I call after hours the line is answered but say I have to call during “regular” business hours. It usually starts working again but only for a couple of days and then fails again. I keep a large amount of money (to me) in the bank and don’t want to switch banks, but I need something reliable. I can’t use a mobile app that fails all the time. Can UMB make this reliable again? I’m almost ready to trash the app and try something else. UPDATE: This was all a misunderstanding on my part. I don’t mind admitting when I make a mistake. I figured out my error and found I was doing something incorrect in app. Sorry for wasting everyone’s time!

I am older but I have been using apps to do mobile banking for more than 15 years and I do not like the current app. The app could use a default account payment, like the prior app had. In the prior app when I went to make a payment the payee account knew which checking account to take the funds. After selecting an account, a page is display, I would like the description and the dollar amount space to be less. There are times when I take photos of the screen and would like less space used between the description and the dollar amount. This causes the photo to have very small text because there’s a lot of empty space between the left side description and the right side dollar amount. I don’t like the method to review payments. In the confirm page it would be nice if you could also put a column for the process date. It would be nice on the payment successful page to also list the process date. When making a payment there’s an option to make a memo. I cannot use special characters I would like to be able to use the character like the #, $,‘ for when I make abbreviations, possibly the back slash and more. This would allow me to make abbreviations to enable clarity for myself to possibly put more information in the field.

It’s a perfectly functional more modern banking app now. Looks great and I can do mostly anything I would need to do in online banking. I love having FaceId integration finally! No major complaints and definitely helps UMB customers feel more up to current standards. My only reason for 4 instead of 5 star is that as UMB Credit Card holder as well, it would be really great to see what point multiplier (or cash back%) you earn at different vendors and just generally be a bit more interactive with your credit card perks with in the app. May not be realistic for UMB at this time but that’s my 2 cents. Thanks for making a huge improvement to the old app!