Arvest Mobile Banking App

There’s two main reasons why I’ve stayed with Arvest for the last 25 years, it’s No fees on free Blue checking and the app was very simple and easy to use. Now Arvest is choosing to charge for free Blue checking which I don’t appreciate and your app update is horrible. There is no calendar view anymore which was they most useful tool on the platform. In the past transferring money to accounts, moving money around internally and externally was easy now you’ve complicated it. Also, my E Bills that used to come up right away in the Arvest app have disappeared and I can no longer find. And I do believe the 79-year-old who reviewed the app and said it’s wonderful back in June is real.. That was probably someone in your organization, which would be a conflict of interest. You need to rethink the way you’re redesigning the app and not just have technical people who are young updated and think it’s wonderful. Customer feedback is critical. If it’s not broken don’t fix it. Two factor authentication fine, but you had basically two passwords in the past. If things don’t change back, I will be leaving Arvest and going to one of the other local banks that does not charge fees for checking and has a better app experience. And please don’t just leave a stupid comment thanking me you my opinion, it is a fact that many of my tech coworkers are also extremely frustrated because it came up in our company town hall meeting. Prepare now to lose customers.

the app seems to SOMETIMES reflect transactions, and sometimes not. it makes it almost impossible to tell how much is in my checking account at any given time. for example, if i have 6 transactions in my “pending transactions” list, maybe two or three of them have actually been all ready cleared and the funds taken out, while the others haven’t. which ones are which? why doesn’t it say so? i need to be able to see how much money is left in the account assuming that all transactions have cleared. in addition to this problem, miscellaneous payments through paypal or to pay a credit card bill from my checking account take several days to even show up in the pending list, long after they have gone through. i don’t understand why this app is so highly rated. i find it extremely confusing and i often have to open my calculator app to manually add up pending charges to see how much money i’ve got left. this app is so frustrating, it makes me want to switch banks entirely. i miss the days when we could just text BAL and HIST to the arvest text number and get an accurate and real time breakdown of transactions. it was so simpe but it never failed me like this app frequently does. i really really dislike this app. please add features to make totals more transparent.

Overall easy to use and great user experience. Very easy to navigate as well. You can even shut off your debit card by the push of a button if you’ve misplaced it, turning it back on if you find it, and also having the option of receiving a text message if it’s trying to be used while it’s misplaced. Arvest App team, please don’t throw this review aside though because my only problem is that I’d like to see an option added when your transferring money, to be able to deposit into an account by simply typing that account number in. This would make people’s experience easier who pay a monthly fee to perhaps a landlord or someone who gave them a personal loan. Please consider this. I wouldn’t want my accounts to disappear because the process is so easy, but a simple button of *Or Type Account # here* would be so convenient. Even adding something as simple as a verification of Face ID or Password again to cover yourselfs from loss or people saying it wasn’t them making the deposit.