Nusenda CU-Mobile Banking

Pls don’t change the app around like other companies due. For no reason at all and possibly job security every click within the menu has changed and messes everything all up. Leave it as it is. Thanks Here we are in 2026 and still love the app and honestly banking with Nusenda for the past almost 10 yrs and being helped by their amazing customer service Has truly always been a great experience. Whether by phone or in person, they are truly very nice and caring. Thank you to Nusenda for being an honest Bank my family and I can trust and bank with who really does care about their customers. Thank U again Yvonne.

I absolutely love this Credit Union. I love this app! I used to bank with Wells Fargo and Bank of America, but there were so many fees. What made me finally switch was when I got injured at work. When I went to cash my Workmans comp check at Wells Fargo, they told me they had to hold all but $50 of it !! I literally had to wait Thurs, Friday, the weekend and then Monday because it was a holiday. They told me the system would recognize my check after about 4 weeks of deposits. I went to another branch because that branch always gave me trouble. Six months later, I went to the first branch and they tried to hold all but $50 again!!! Nope. Nusenda is a fantastic place to be a member of!! The tellers are super friendly, the service is outstanding, and quick! Nobody could pay me to switch! You will absolutely love it!

I have been a member of Nusenda since they were NM Educators…needless to say I am a dedicated member. What has been becoming an issue for me as a new business owner is how vague and detail-less the app and even E-statements. There’s no CLEAR differentiation in the app anywhere that shows the difference between a cash deposit or a check deposit. Every deposit “TYPE” is marked as “CREDIT”…which makes absolutely no sense…It’s become incredibly frustrating…in other words…when you are in the app and you click the “statement description”…this piece is essentially useless to anyone who needs to see actual details of their deposits…just listing the address of the deposit location and the date is not helpful. Additionally, there is nowhere to actually view the details of a check deposit (unless you print a receipt with the check image that is only occasionally printed clear enough to actually see the check’s details)…all you can see, even on your E-statements is a bunch of numbers…the check # is mixed in there somewhere…but that’s all you see. You can’t even see the name of the person who wrote the check to you, the account holder. When I called to ask Nusenda about this…they said I would have to pay them a fee to go back in to my banking history to find all of this information for me…which also makes absolutely no sense…in 2022 I would think that account holders should be able to access a more detailed description of their banking history from the app or their online account. I really do hope in time this can be improved upon…at the very least the “Statement Description” improved to actually reflect accurately a deposit made by a member. Food for thought…and constructive criticism that I hope is heard.