App Profile: Capitol Federal® Mobile

❤️ sticky notes

Rating: 5/5

I have been so impressed with the knowledge, patience, & teamwork the Olathe branch staff at SF & 35hwy have repeatedly shown! My bank visits usually involve questions to problem solve complex circumstances, transfers, mailed receipts & often result in lengthy sessions at the window. Staff are always polite, calm, & never present as inconvenienced or critical. This branch has several staff that have been there for years, & always smiling faces. Thank you for always making my sensitive banking go smoothly!

SabTree808

Rating: 2/5

This new app is not that great. I like that you can see transaction sooner than you had previously been able to do to processing time meaning that you can see your pending transactions almost immediately. However, I didn’t like not being able to access my accounts or information for several days, so hopefully they never do this again. Additionally, no one seems to know anything about this new app or how it works or even how to do the old functions at the bank. Seems like there should’ve been more training for the staff on that end. As far as the app goes it loads entirely too slow even with all the accelerated traffic, the app could’ve been built in a way that it wouldn’t have been overwhelmed. Also, I don’t know why they would change things and then take away functions that people need. In this instance, they decided to unhide accounts that I have closed and not give me an option to hide them. Overall, this is the first time in the last few years that I have been completely disappointed with this bank. Their customer service through this transition has sucked and is not service at all. I was basically told at the branch that they couldn’t help me with issues that I was having and questions that I had on my accounts, and basically to leave without being helped.

Bobbybrownblue

Rating: 2/5

App my be great on an iOS hand held device (i.e. phone) but needs improvement to work well on an iPad as the displays seems to be only optimized for phone … or a secondary app specifically for iOS running on iPad devices developed and made available <UPDATED> Review above written upon original launch of update / release of app … still no update to optimize for iOS running on iPad. This screams poor program / project management … poor development … poor verification … poor UAT… poor postmortem/ AAR of the product and implementation … if this was done in house then A for effort and at best C+ for execution … if this was outsourced as a turnkey solution … then better vendor management is required …