App Profile: Trane® Home

Cantthinkofacoolname

Rating: 5/5

Our new house came with a Trane XR724 smart thermostat already installed. Scrolling thru the menus showed it had WiFi capability. Cool I thought! I was at first disappointed to find out it only works with a Nexia hub or app, which I had never heard of before. So I installed the app on my iPhone and created an account. Then it came time to get the app and the thermostat to talk to each other. The good news it’s the app takes you step by step thru the process. For security reasons I recommend configuring your router to have a guest WiFi separate (lan access blocked) from your main WiFi and tell the thermostat (via the app) to use the guest WiFi. Once everything is configured, the app talks to the “cloud” and then the “cloud” talks to the thermostat and the thermostat reports back what it’s doing. The thermostat can be fully controlled from anywhere there is an internet connection. However, I have not been able to get Alexa to work with the Nexia app. The Alexa skill for Nexia is enabled but Alexa says it can’t find the thermostat.

Rdt212

Rating: 1/5

When we spent $21,000 to have our furnace and A/C upgraded, part of the selling point was the exclusive Trane panel and mobile app. They sell you on how technologically advanced the system is and how much data it collects and analyzes. Super cool idea and selling point! I have a hard time believing that when the panel itself can only do a fraction of what far cheaper/less exclusive panels can do. We had an OLD EcoBee before this, and it functioned in a far superior manner. The mobile app is absolute garbage, especially when compared to EcoBee or Nest. Half the time the data doesn’t even load. It deletes history, which tells me that if it can’t even show me the data, it’s definitely not using and learning from any data. The in-room monitors also cannot be viewed separately, which is frustrating if I’m curious how our 2nd floor bedroom is looking before we get home. All we can see is an “average of all monitors,” which is not helpful. And many times when I go to change a target temp setting in the mobile app, it thinks for a long while then times out and won’t process the change. I thought perhaps it was my phone, so then I used my spouse’s and a friend’s phone just to check and the same thing happened in their apps. If you’re going to charge for a superior product, you’d better darn well have a superior product and product experience. Do better!

WFH Wife

Rating: 5/5

Suggestion for app developer: I do love the majority of the features over my former thermostat with an app, but there is one feature that I already sorely miss. This would be the ability to manually adjust the temperature different from the schedule running but with a system end time versus running at that temp until the next schedule period which could be hours later. An example for you would be doing vigorous housecleaning that causes a person to get hot such as mopping, dusting and vacuuming where I would previously set the temp for cooler for about an hour duration and then it would automatically revert back to the scheduled temperature at the end of that hour. I have to remember to go back and set back to Run Schedule when done or realize I didn’t when I get too cold when the work is done. Thanks for considering this valuable update.