App Profile: Lutron App

Nbot

Rating: 5/5

EDIT: their last update when installed fixed the issue :) I love the Lutron system, so reliable, besides this temporary Watch issue, never any issues. The Lutron app was working on my Apple Watch for half a year perfectly. Now for the past month I get this error “Please use the Lutron app on your phone to configure this home for your Zappel Watch.” So I go to the app and the Watch is already enabled under settings. There is nothing else to “configure “ besides turning the slider to on/off and which scenes/devices are enabled. To troubleshoot I go to the Apple Watch app, and remove Lutron as an app installed on the phone. Then I install Lutron back to the phone, and voila! It works again. But it only works one time. The next time I try to use Lutron app on the Watch, I get the same error again. I’ve been thru this cycle 4-5 times now. Please help fix the Watch app issue and I’m happy to turn this review back to 5 stars! I use the Watch app daily it’s more convenient than the phone app.

Larry 1212

Rating: 4/5

I’ve been a long time user of the Caseta dimmer switches and think that they’re great. Very reliable and easy to install as they’re one of the only switches that don’t require a neutral wire. The little chiclet remotes are are a great way to control the lights, and I also make use of the geofencing in the app. The Sonos integration is a nice little touch too. The one thing that developers could do to improve the app would be to change the interface so that touching the appropriate icon would turn the light on or off, and a long hold or firm touch of the ‘button’ would bring up the slider for the dimming function. This is how Wink controls lights. As it is currently the app requires too many taps on the screen just to turn a light on or off- tap to expand the room list, tap the light to bring up the dimming slider, then tap or hold a button to dim or turn on and off. That’s overly involved. Also it was easy for me to name and control lights with Alexa when doing so through Wink. Not so much with the Lutron app. Users should be given more ability to control naming of lights, and use of icons rather than the somewhat rigid and limited selection within the app.

Dingo013

Rating: 4/5

This app used to be awesome but instead making it even better it started deteriorating and it takes forever to sync devices and their status. Technical support doesn’t exist, neither for the app nor for the system, and all you can do is call general Lutron support and hope to reach someone knowledgeable about exact issue you’re trying to solve. While you might get lucky with the system good luck if you have any issues with the app. Better not waste time and accept you invested a lot of money into a great system but because it’s not a true enterprise level like Ra3 or Homeworks you’re practically on your own :( Why the app doesn’t notify me about available firmware for my shades? I only noticed it accidentally after going into settings looking for something else and who knows for how long new FW was available! Edit: I provided in depth details with a detailed video and sent them to the given email address, but received nothing - no thank you for pro bono QA, not even lame autoresponder to someone who invested >$40k into Lutron Ra2 Select and is stuck to this app. Apparently Lutron considers this as a non-enterprise market but it’s neither DIY so you’re on your own :(