App Profile: ScreenLogic Connect

Bob in Naples FL

Rating: 3/5

After watching a Pentair video about troubleshooting, I NOW KNOW that if you want to have this App working again after it quits, YOU HAVE TO TAKE A PAPERCLIP AND PRESS THE RESET BUTTON ON THE “PROTOCOL ADAPTER” (that little communications box that has the red light on the front) THREE TIMES WITH A HALF SECOND BETWEEN EACH PRESS - and then the system should function properly. You’re welcome. Now that my system is working properly again, I love it. But like many of you I was disappointed when it quit. Suggestion to Pentair: instead of the hole in the Protocol Adapter being labeled “Reset” consider adding the words “Press 3x with a 1/2 sec delay between each press” - because a single press, or a long press won’t actually reset it and that’s different than the rest of the IT world.

East Bay Speed Demon

Rating: 5/5

Yea!!! 7.7 fixed things!!! Can now use WiFi to log into the controller! Thanks!!! It’s been almost a MONTH since Pentair pushed this update and they STILL haven’t fixed it or reverted to the previous version. It shouldn’t be that HARD to fix or pull the update and post the old version. Makes me think that Pentair broke it on purpose to enable them to kill off support for the older versions of the control panel hardware to force everyone to buy new hardware. LAME!!! Update to “Fix Bugs” on July 2nd Totally Broke This App. Worked great for 7 years. After the update on July 2nd 2024 the app now sits at “Waiting For WiFi” on the local screen and will not connect remotely. SLConfig will still connect both locally and remotely so I know it’s the app. Have tried rebooting the router, the protocol adapter and the pool panel. Nothing works. Every one of my devices (3 iPhones and 2 iPads) that updated to this version no longer connect. Fix this Pentair!!! Your bug fixes and enhancements totally killed the app.

Veloscente

Rating: 4/5

Core functionality for controlling pool equipment & lights is solid. There are two recurring bugs causing headaches I’d like to see fixed: 1) the SL Widget often loses connection to pool sensors. Currently, using ScreenLogic 7.7 w/ iOS 17.6.1, the widget cannot connect to display any sensor information, even though the app can. The proven workaround of using “Remote” connection with SL over cellular data (not local wifi network) to re-establish a widget connection has failed. As has deleting & reinstalling the SL app. 2) the SL app Delays & Alerts function shows the recurring “System Alert” of “Lost communication with pump” but with no time/datestamp or further indications of how to troubleshoot. The app history display indicates my equipment Schedules are running as programmed. For the Alerts function to be of use and not just annoyance, more detailed information is needed.