App Profile: NASA FCU

Zak4747

Rating: 1/5

Arguably the only function for a banks mobile app these days is remote deposit yet the updated look of the whole app has made that very unstable. You can't just click deposit because it won't let you choose an account(ie checking savings...). You have to go to the balances page and select the account and then hit deposit. Finally after you figure that out it will crash EVERY TIME you take a photo and you get to start over! It took me 20 minutes to get a check to scan correctly. This used to work. This whole app gets updated every couple years and it's always buggier than before. I wonder if they ever fixed the messaging error. In their last incredible update they accidentally made it so on the mobile app you couldn't sent a message with a ":" character in it. Basically you could never reply because the system adds a "re:" to your message title. FANTASTIC IN BRANCH CUSTOMER SERVICE HOWEVER YOU GUYS ARE SO BEHIND THE TIMES ONLINE AND OVER THE PHONE. No call back function on your service calls means I'm sitting there listing to bach for 3 hours trying to deal with the headache of thousands being transferred from my account after a data breach. I'm leaving NASA for NAVY and I'll never look back. Fix it or don't you lost a 15+ year customer.

goplayinthedirt

Rating: 3/5

I was surprised when the app updated. It is really different and not as user friendly as before. I’d like to see a more condensed view of my accounts. I also don’t like all the white. It’s white on white and makes my eyes cross when looking at my accounts. I prefer the way the app was, but I also believe change is necessary to keep our brains sharp. If I could change one thing, it would be to add color to the background.

Really it is only me

Rating: 1/5

This “new” app is trash and constantly bugging. Less than 2 months after it launches and my bank account was hacked and I had to be issued completely new member number and accounts. Then setting up the app/website again has been a complete pita. Finally got access to my accounts again (4 days later!) and now I can’t keep the app from crashing to deposit checks! It’s the first of the month! Every time I try to “accept” the long legalese, whether clicking accept or d cline, whether I try checking or savings, the app immediately crashes! I read several other reviews to find a common issue is mobile deposit. FIX IT! None of your solutions for swiping right will solve this problem if I can’t get past the “accept” screen for legalese! Don’t hire the lowest bid.