KeyPoint Credit Union Mobile

The app crashes when you click on the balance. In the past and on the web, transactions are shown. In the app, it crashes the app. When setting up an internal account transfer and want to schedule it later, you cannot because it does not show a date that you can modify. 4.8 rating is a fraud. This app deserves a 0.0 rating. How long does it take to fix the app?

I tried transferring money from my Keypoint account to another bank through their app, and it was a total disaster. The transfers failed because of some problem on their side, but I didn’t even know until one of their reps called me out of the blue with this super cold attitude. All they said was, “Hey, your transaction didn’t go through, just try it again.” When I asked what happened, they brushed me off like, “We don’t know, but here’s a number for the back office if you want to dig into it.” Come on, that’s ridiculous! Why do I, as the customer, have to call some other department to figure out their mess? The rep couldn’t be bothered to check anything basic, and it left me totally annoyed and clueless. Worst part is, the app didn’t send any notifications or warnings about the failure. I only found out from that random phone call. What if I was paying bills or making a big purchase? These things could just flop without a heads up, and that’s scary. Keypoint’s app is glitchy, their customer service doesn’t care, and the whole thing feels sloppy. Save yourself the headache and go with a different bank. I’ve already jumped ship. If I could give zero stars, I would!

I’ll give this 4 stars because the app usually works great. Checking balances & transaction history, moving $, depositing checks. Weeks ago I had problem where didn’t seem to fully scan a check for deposit, error msg, tried many times, then saw trx history days later where posted to acct many times & was reversed appropriately (for 1 valid deposit). More importantly over past weeks I was unable to get app to load, said ‘can’t connect to server,’ but deleting and reinstalling app worked a few times. It let me log in today so hopefully will from here forward.