Apple Federal Credit Union

I’ve been with AFCU for 18 years. It is rare (very) that I get the same customer service I get from AFCU. I bank at the Gainesville branch and they are awesome. They helped with a lot of legal issues from a banking standpoint and were always very knowledgeable and helped me put all that behind me. Currently taking advantage of their amazing CD rates which I have not been able to match in any research so far. It’s rare that you find a good place to park your $ that will actually help you grow wealth. No one is doing this right now, except Apple FCU. Great people and products - And they help you grow your personal wealth!

First of all, the November 2021 update for both the app and the website was much needed. Notifications for transfers and expenses are a great feature that I’ve enabled since the day this update rolled out. To the developers of this app, PLEASE read the reviews. There are legitimate complaints with this new update. Face ID is an issue for many users, and for all of us, our login details are not cached for beyond a week. I understand the need for security, but if a user has 2FA enabled, then there’s little need to reset the credentials so frequently. Please let users save their login details for this app. Good app overall, but patching these issues will make it a truly 5-star banking app.

This new app version is a much needed improvement from its previous version. However, I would love to see some UX/UI features fleshed out to make the app more appealing and easier to use. For example, with the Financial Wellness Savings Goals, we should be able to look at the transactions within each goal and withdraw/transfer directly from the goal itself, instead of transferring first and then manually moving money around in the goals. The app also has a few log in glitches that make it seem like the app doesn’t remember the device (ie. having to log in multiple times manually even after setting Face ID and Snapshot). Overall, great progress but still needs more!