Skyla Mobile

A Quick Forewarning, if you’re not going to invest your into the stock market , well this is the next best thing! I don’t know enough about accounting, but what I do know is that this place takes care of you! Their Certificate accounts are generous and their loan appraisals are noteworthy!

I just got started with this bank on 6/6/25. I got my direct deposit setup where I see my funds was deposited. I tried sending Zelle and keep getting message” unable to complete transaction”. I called the bank and was told they don’t have access to help me with Zelle. I went to Co-op branches (Mid-Florida CU) and was told there is a message “Refer member to hosted branch”. I went to another branch Co - op branch (Campus USA CU) and was told they cannot find me in their system. I’m lost I need my money urgently and cannot access it this is ridiculous. As soon as I get my money out I will close this account, I understand I loss my card but there should be other means to get access to your money when you need it. I will now have to wait 7-10 business days to get back a card. The worse thing I have ever seen in am banking app you can generate a virtual card, see your full card number or member number which I find very irritating.

I have been having so many issues with receiving and requesting payments thru Zelle which is now thru Skyla mobile app. I had the Zelle app on my phone which was working fine until I received a message from Skyla saying I can now use Zelle thru the mobile app. I followed the steps by enrolling my phone number and email etc. But every time someone is trying to send a payment it says failed on their end and my end in the activity log. It’s very frustrating; because my husband banks with a known major financial institution and he’s able to send other people money that banks with other institutions and not Skyla. Oh and when I open the zelle option thru the mobile app it will keep saying internal error; duh I know that!!!! I called Customer service on a Saturday evening and of course they tell me that someone will give me a call Monday morning for that department; and if I try to delete the mobile app and then go back to the zelle app itself it’s going to ask me to find my bank and I’m back at square 1 not working.