App Profile: MYIO

Sarahalean

Rating: 1/5

Apparently at least 1 star is mandatory… I’d give is 0 if I could… I’ve been prompted to download this app to use for an office I will be attending. I’ve only just downloaded it and it’s already the most infuriating app. There’s bugs within when making certain selections, limited buttons for me to move throughout the profile setup (which appears to be mandatory) and the app will now allow me to proceed through the payment screen. The add card details button daily to load, buffering infinitely and filling out other fields doesn’t suffice. It also won’t allow me to skip this item or the entire profile set up in general just so I can at least enter the app and access my profile. The app will not allow me to complete setup.. guess I’ll be deleting and requesting alternative communications from the office because this app is useless. The best part, upon accessing the website to attempt troubleshooting and viewing the FAQ - there was no info regarding my issue available and also no contact options available within the mobile browser so that I could reach out to an agent for troubleshooting and assistance. Real frustrating and utterly disappointing.

Potachel

Rating: 1/5

First time meeting via telehealth, I could see my provider but she could not see me, her screen froze and after reconnecting we were again frozen only using audio. Second appointment the app decided to make me sideways with no way for me to change my display. Can’t even login to the browser for MYIO to see if the camera and connection issues would work better there, it tells me wrong password and threatens to lock my account if I keep trying. This app doesn’t offer reminders for upcoming appointments which would be a nice feature. Doesn’t save your password or offer Face ID. The functionality need improvement in order to provide a means of connecting with a healthcare provider in a smooth, efficient manner. This is the least functional app I’ve experienced over several telehealth apps.

LVFR87

Rating: 3/5

I never had a issue with this app where something didn’t work as intended. Though that brings in things that really should work that aren’t built into the app. (1) when you leave the app the microphone should remain active or how can you check your calendar or task app to see when you can male another appointment. not well thought out app development. (2) The app needs settings were you can set your preferences of always keeping mic/camera ON vs default it starting off (3) when your in a session and you leave the app and come back it auto resets the mic and camera to OFF, no! this should not happen! (4) the quality of video is really poor and that hard to determine if its the app or the two users connection but worth a mention. outside of this, everything else works great